Join the Dynamic Team at Easebuzz as an Operations Executive in Pune, Maharashtra!
About Easebuzz :
Easebuzz Private Limited is a leading online payment platform that facilitates e-commerce websites in collecting payments and streamlining settlements between sellers and buyers. Renowned for its swift merchant onboarding, increased conversion rates, dynamic switching, on-page transactions, one-click checkout, and substantial settlements, Easebuzz processes millions of transactions monthly, establishing itself as a prominent player in the Indian Payment industry.
Job Overview :
Job Tittle : Operations Executive
Location : Pune
Employment Type : Full time.
Description :
Responsibilities:
- Respond promptly and accurately to customer queries via phone, email, or chat.
- Identify customer needs and guide them in utilizing specific features.
- Analyze and report product malfunctions, conducting tests and scenarios.
- Monitor and address customer complaints, providing necessary assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up to ensure technical issues are resolved for customers.
- Gather customer feedback and collaborate with Product, Sales, Tech, and Marketing teams.
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Requirements:
- Experience in a Customer Support Specialist or similar role.
- Familiarity with the industry is an added advantage.
- Proficiency in using Salesforce software and remote support tools.
- Understanding of how Salesforce CRM systems operate.
- Excellent communication and problem-solving skills.
- Strong multitasking abilities.
- Patience when handling challenging cases.
- Graduation/Post-Graduation.
How to apply :
To apply for this exciting opportunity, please click on the “Apply Now” below.
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