Exciting Opportunity at CRISIL! Join as Executive – CRM Support & BD Operations in Pune. Take Your Career to New Heights. Apply Now!

About CRISIL Limited:

CRISIL is a leading global analytics company with a mission to make markets function better. As India’s foremost provider of ratings, data, research, analytics, and solutions, CRISIL has a strong track record of growth, a culture of innovation, and a global footprint. Majority-owned by S&P Global Inc, CRISIL is committed to creating an open and equal workplace and is mindful of gender diversity.

Job Overview :

Job Role: Executive – CRM Support & BD Operations

Location : Pune

Experience : 1.5-4 year.

Description :

Roles and Responsibilities :

• Conduct dipstick analysis as part of the quality management process
• Maintain CRM databases, periodic cleanup
• Assist BD teams in raising mandates, performing quality checks, and resolving routine operational queries
• Manage client billings, subscriptions, and revenue accruals
• Manage internal stakeholders and ensure SLA and TAT adherence
• Prepare and maintain critical business MISs, KPI Dashboards, and Data visualization in applications like Salesforce, Power BI, Tableau, etc.
• Manage operational activities allocated on a daily basis
• Collaborate with the team to ensure business deliverables are met on time while adhering to policies, SLA’s, and TAT’s
• Handle queries raised by internal and external stakeholders and provide timely solutions
• Manage vendor expense payouts, provisioning, and handle information requirements for RFP’s

Basic Qualifications:

• Graduate/Postgraduate (preferably business/commerce background) with at least 2+ years of experience in back-office operations, CRM, Revenue and accrual management, Payout management, MIS/Dashboards
• Excellent working knowledge of advanced MS Excel, MS Word, and MS PowerPoint, MS Outlook
• Good communication skills and experience in handling senior stakeholders
• Good to have – Salesforce knowledge and experience, Power BI, Python, Tableau, etc.

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Expectations:

• Quick learner, diligent, and efficient in timely completion of tasks
• Ability to think independently, logically, and critically assess requirements for troubleshooting and solutions
• Multi-tasking ability to handle multiple activities simultaneously
• Attention to detail and a solution-oriented approach

How to apply :

To apply for this job please click on the “Apply Now” below.