Opportunity for SAS Administrator at Top Software Solutions Provider – Instem. Pune (Remote Work Available.)
About Instem :
Instem stands as a prominent provider of IT applications catering to the early development healthcare sector. Instem deliver compelling solutions for data collection, management, and analysis throughout the R&D continuum. Instem’s applications find usage across the globe, effectively addressing the growing needs of life science and healthcare entities. The aim is to facilitate data-driven decision-making, ultimately contributing to the development of safer and more effective products. The suite of software solutions offered by Instem enhances client productivity by automating processes related to studies.
Job Overview :
Job Title : SAS Administrator
Location : Pune, (Remote working available)
Job Description :
The SAS Administrator role is dynamic, requiring troubleshooting skills, customer support experience, and SAS knowledge.
What to Expect:
- Responding to client tickets via Zendesk.
- Advanced problem-solving and troubleshooting.
- Providing expert advice on products and services.
- L1, L2, L3 SAS Support, and escalation to external services.
- Reporting progress and resolution to clients.
- Demonstrating expertise in multiple Instem applications.
- Adhering to our Quality Management System for secure and professional work.
Mentoring Responsibilities:
- Application support.
- Customer communication.
- Customer activities, challenges, and workflows.
- Problem-solving and troubleshooting.
- System knowledge.
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Skills Needed:
- Linux OS experience.
- SAS, SAS Grid, Hotfix application, and System Monitoring tools.
- Networking concepts and troubleshooting.
- Understanding of IT administrative responsibilities.
How to Apply:
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
