Exciting Opportunity: Customer Success Manager Role at Finastra Pune – Apply Now with Customer-Facing Experience!
About Finastra :
Finastra is a global financial technology company that provides software solutions and services to financial institutions. Founded in 2017 through the merger of Misys and D+H, Finastra offers a range of products for banking, lending, treasury and capital markets, and more. The company is known for its focus on driving innovation in the financial industry, helping clients adapt to digital transformation, and delivering solutions to enhance operational efficiency and customer experience. With a commitment to shaping the future of finance, Finastra serves a diverse client base worldwide.
Job Overview :
Job Position : Customer Success Manager
Location : Tower C 2nd 3rd Floors Panchshil Business Park, Pune, Maharashtra, IN, 411045
Education : Bachelor’s Degree / Graduates
Description :
The Customer Success Manager (CSM) utilizes industry and product knowledge, business strategy expertise, and account management skills to drive value realization for Finastra’s customers from its solutions and services. Working collaboratively with Account Executives, the CSM ensures success from the point of sale throughout the customer journey.
Responsibilities :
- Deliver Finastra’s success strategy in line with the defined success framework and regional coverage model.
- Build and maintain strong internal networks across Sales, Support, Services, and Product organizations.
- Establish Customer Success plans, outlining the customer’s business goals and priorities.
- Maximize the value of Finastra solutions for the customer, providing internal feedback to drive improvements.
- Oversee the onboarding process, ensuring effective training and tracking against solution adoption.
- Recognize and communicate the value of additional Finastra solutions aligned with customer priorities.
- Proactively identify and manage account risks, orchestrating resolution processes for escalations.
- Communicate process/tools/systems improvement opportunities to the Customer Success Operations team.
- Embody and celebrate customer-centricity, contributing to internal knowledge-sharing sessions.
Differentiators for High Performance:
- Experience developing and delivering Customer Success plans.
- Experience in a Customer Success role in a similar industry and/or region.
- CRM tooling experience.
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Skills & Experience:
- Bachelor’s degree.
- Customer-facing role experience with issue resolution and relationship management.
- Passion for delivering success for customers, embodying a customer-centric mindset.
- Strong communication, presentation, and interpersonal skills.
- Ability to work autonomously, take ownership, and be accountable.
- Technical and problem-solving skills with a design thinking mindset.
- Organizational skills with the ability to prioritize, multi-task, and demonstrate adaptability.
- Project management skills, including strong reporting capability.
- Commercial and business acumen, understanding and speaking to business driver
How to apply :
To apply for this exciting job opportunity at Finastra simply click on the “Apply Now” below.
