Remote Opportunity: Join Truelancer as a Senior Customer Service Representative – Apply Now!
About Truelancer :
Truelancer is a freelance marketplace that connects employers with skilled freelancers across various domains. The platform offers a diverse range of services, including writing, design, programming, marketing, and more. Truelancer facilitates a global community of freelancers and employers, providing a platform for efficient collaboration on projects of all sizes. With a user-friendly interface and a secure payment system, Truelancer aims to streamline the freelance hiring process and empower individuals and businesses to find and complete projects successfully.
Job Overview :
Job Title: Senior Customer Service Representative
Location : Remote
Experience : 2 year
Description :
Roles and Responsibilities:
As a Senior Customer Service Representative, you will:
- Interact with customers through phone, email, chat, or in-person to provide information, assistance, and solutions to their inquiries or issues.
- Build and nurture strong customer relationships by actively listening to their needs and concerns, addressing them in a professional and empathetic manner.
- Process customer orders, returns, exchanges, and requests in accordance with established policies and procedures.
- Assist customers with product or service-related questions, troubleshooting, and technical support.
- Efficiently and effectively resolve customer complaints and issues, escalating to higher levels of support when necessary.
- Maintain accurate and organized records of customer interactions and transactions in a CRM (Customer Relationship Management) system.
- Stay informed about company products, services, promotions, and policies to provide accurate and up-to-date information to customers.
Minimum Qualifications:
- Bachelor’s degree or equivalent educational qualification.
- Minimum of 2 years of professional experience in customer service roles.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Empathetic and patient approach to customer interactions.
- Proficiency in using customer service software and CRM systems.
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Preferred Skills:
- Customer service certification or relevant training.
- Multilingual abilities to assist a diverse customer base.
- Experience with customer service software and tools.
How to apply :
To apply for this job simply click on the “Apply Now” below.
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