Citi Now Hiring: Ops Support Specialist Role in Pune! Freshers Welcome – Apply Today!
About Citi :
Citigroup, often referred to as Citi, stands as a prominent global financial services institution operating across various sectors of the financial industry, such as banking, investment, and wealth management. Its origins trace back to 1812 when it was founded as the City Bank of New York. Since then, it has evolved into one of the world’s largest and most influential banking and financial organizations. Citi’s operations extend across more than 100 countries, underscoring its status as a truly global entity. The company provides an extensive array of financial products and services catering to individuals, corporations, governments, and institutions.
Job Overview :
Job Title: Ops Support Specialist
Location : Pune, India
Job Type: On-Site/Resident
Description :
As a C04-grade Ops Support Specialist professional, you will play a crucial role in providing excellent customer service. If you are ready to take on a challenging and rewarding position, apply now!
Responsibilities:
- Utilize the Messaging platform to respond to service inquiries from customers and provide comprehensive resolutions to complaints/queries.
- Follow up on all customer requests via chat.
- Maintain a detailed knowledge of product and service offerings to assist customers effectively.
- Analyze risk areas and identify solutions to meet customer needs.
- Ensure information security for sensitive data.
- Educate customers on how to self-service through our internet website.
- Balance NPS & RST to ensure a positive customer experience while managing/minimizing operating losses.
- Ensure productive output as required in the unit plan.
- Undertake other assignments/projects as given by the Team Lead/Manager.
- Demonstrate an ideal service attitude for all customers, liaise with different departments, and perform account-level system maintenance while resolving customer queries.
- Apply a professional attitude and image for all internal and external customers.
- Liaise with various departments and perform account-level system maintenance while resolving customer queries/complaints.
Qualifications:
- 3 years of relevant experience (Freshers Welcome).
- Sound communication skills with a service attitude.
- Strong problem-solving skills with a keen eye for detail.
- Attitude to learning, self-discipline & willingness to take initiative.
- Willingness to work in night/rotational shifts.
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Preferences:
- Excellent PC and keyboarding skills (30 WPM – typing speed: 90% accuracy).
- Good verbal and written communication skills with proficiency in grammar, spelling & punctuation.
- Good analytical skills.
- Influencing skills and willingness to resolve customer queries satisfactorily.
- Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established.
- Must possess procedure-driven judgment to find the best solution to an issue.
- Must be goal-oriented.
- Highly motivated, self-driven & result-oriented.
How to Apply:
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
