Join Cactus Communications as an Associate Process Manager in Customer Service & Operations – Remote Opportunity Across India
About Cactus Communications :
Cactus Communications is a science communication and technology company specializing in AI products and solutions. With a global workforce of over 3,000 experts, Cactus offers editorial, translation, education, and training solutions for researchers. The company provides strategic scientific content solutions for global life science organizations and develops AI-powered scholarly publishing products. Cactus Communications has a diverse presence with offices in various cities worldwide, fostering a culture-driven by passion, talent, and inclusivity.
Job Overview :
Job Title : Associate Process Manager
Location : India, Remote
Job Type : Full Time
Description :
Cactus Communications is a remote-first organization, offering the flexibility to work from anywhere in India. As an Associate Process Manager, you will play a crucial role in the Work Flow Management team, ensuring the seamless flow of work into the editing department. You’ll collaborate with client servicing teams, address editor queries, and serve as the primary contact for editors worldwide.
Responsibilities:
- Collaborate with editing, client servicing, and customer care teams to meet client requirements.
- Address queries from in-house and freelance editors globally in a timely and professional manner.
- Develop in-depth knowledge of all company processes.
- Foster strong relationships with editors, providing a positive and professional environment.
- Interact with editors via phone calls and email communication.
Qualifications and Prerequisites:
- 6 months – 1 year experience in a client servicing role.
- Fluent English communication with good email-writing skills and attention to detail.
- Excellent organizational and time management skills.
- Analytical skills to identify and address inefficiencies.
- Proficiency in Word and Excel is advantageous.
- Ability to maintain a positive demeanor in high-pressure situations.
- Willingness to work in rotational shifts for the 24×7 process.
How to Apply?
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
