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OnlineSales.ai is hiring a Client Partner for Growth & Strategy in Pune. Don’t miss out on this exciting opportunity!

About OnlineSales.ai :

OnlineSales.ai is a pioneering Retail Media Technology company operating as a Vertical B2B SaaS player. OnlineSales.ai offers an all-in-one platform that converges Advertising, Marketing, and Demand Planning for thousands of Merchants and Sales Channel Partners, serving Retailers and Brands worldwide. With a presence in 12 countries and serving 50,000+ brands, OnlineSales.ai is redefining the landscape of Retail Media Technology.

Job Overview :

Job Tittle : Client Partner- Growth & Strategy

Location : Pune

Description :

As a Client Partner, you will be instrumental in building customer relationships, offering business and growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and addressing delivery needs.

Responsibilities :

  • Develop and manage client portfolios to drive business growth and profitability.
  • Identify cross-selling and up-selling opportunities based on new product offerings and client needs.
  • Plan and execute consulting, cross-sell, and up-sell strategies for identified opportunities.
  • Analyze client performance data to drive key business KPIs and future plans.
  • Build long-term, trust-based relationships at all levels within Enterprise Clients.
  • Collaborate with clients to establish and achieve critical goals on a monthly, quarterly, and annual basis.
  • Ensure product adoption by monitoring key product metrics and understanding business dynamics and user behavior.
  • Act as the client’s advocate within OnlineSales.ai to meet their needs.
  • Host product demos, training sessions, and onboarding processes for both existing and prospective clients.

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Qualification & Experience :

  • A proven track record of leading diverse teams, consultants, and client portfolios.
  • Previous experience in tech/SaaS startups (strongly preferred).
  • A Bachelor’s or Master’s degree from a Tier-1/Tier-2 accredited institute.
  • A startup-savvy mindset with solid hustle and excellent problem-solving skills.
  • Self-driven, highly organized, and capable of multitasking.
  • The ability to define and document customer success processes and best practices to deliver exceptional customer experiences.
  • A knack for problem-solving while always keeping the client’s best interests in mind.
  • Experience in leading, forming, or scaling a customer success team.
  • Exceptional storytelling skills.
  • Experience in presenting to external stakeholders, including CxOs.

How to apply :

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