Craft Your Career in Hospitality with Hilton! Join as a Guest Service Agent – F&B Service in Pune
About Hilton :
Hilton is a global hospitality company renowned for its portfolio of luxury hotels and resorts. With a strong presence worldwide, Hilton is recognized for providing exceptional guest experiences and premium accommodation. The brand is synonymous with quality, offering a range of services from upscale to luxury, catering to both leisure and business travelers. Hilton’s commitment to hospitality excellence is reflected in its diverse offerings, commitment to innovation, and dedication to creating memorable stays for guests across the globe.
Job Overview :
Job Tittle : Guest Service Agent – F&B Service
Location : Conrad Pune 7, Mangaldas Road, Pune TBD
Job Type : Full Time
Description :
As a Guest Service Agent, you will play a vital role in ensuring the efficient and professional service of food and beverages, aligning with the highest standards set by this hotel and Hilton International.
Key Responsibilities:
As a Guest Service Agent, your main responsibilities include:
- Receiving orders and promptly serving customer requests, including potential roles as a barista or cocktail attendant/bartender.
- Familiarity with menu content, menu changes, and promotional activities.
- Maintaining a clean, tidy, and well-prepared service area.
- Efficiently managing the settlement of customer accounts.
- Providing polite and helpful responses to guest queries.
Qualifications :
To excel in this role, candidates should embody the following qualities:
- Friendly, positive, and energetic disposition.
- Commitment to delivering exceptional guest service.
- Motivated to learn new skills and techniques.
- Smart and tidy appearance.
- Positive team player with excellent communication skills in the local language.
- Flexibility, reliability, and responsiveness to various work situations.
- Willingness to manage diverse customer types, inquiries, and complaints.
- Knowledge of alcoholic beverages and drink mixing.
- Previous experience in food hygiene.
- Familiarity with electronic ordering systems.
- Cash handling experience.
How to apply :
To apply for this job simply click on the “Apply Now” below.
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