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Join Bajaj Allianz: New Job Opening for Junior Executive Operations (1-2 Years Experience)

About Bajaj Allianz  :

Bajaj Allianz General Insurance Company, a collaboration between Bajaj Finserv Limited and Allianz SE, stands as a leading insurance provider in India. It offers a broad spectrum of insurance products and services, catering to diverse customer requirements. Renowned for innovation and customer-centric approaches, Bajaj Allianz has earned a trustworthy reputation in the insurance sector.

Job Overview :

Job Title: Junior Executive Operations

Location: Pune

Experience : 1-2 year

Salary : Rs,270000 to Rs,350000

Description :

As a Junior Executive Operation your role involves real-time support, escalation monitoring, and grievance redressal.

Your responsibilities will include:

Real-Time Support & Escalation Monitoring:

  • Monitor the service query tracker to ensure timely responses to sales-related tickets.
  • Prepare regular dashboards and share updates with process owners regarding raised queries.
  • Create and present dashboards for NHOD highlighting queries and resolution TAT.
  • Process online policy failure cases and endorsement requests within defined TAT.
  • Resolve customer grievances with a TAT of 6 hours on working days.
  • Handle CD Regeneration based on U/W and ZH approvals, RTM location code changes, and bulk RTM and individual RTM changes.

Grievance Redressal Unit:

  • Act as the registered Grievance Redressal officer for all channels under Retail Sales.
  • Conduct root cause analysis of problem statements from intermediaries and customers.
  • Collaborate with NHODs and senior management to address concerns, bridge gaps, and redesign SOP.

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Audits:

  • Address and resolve all IRDA queries related to Retail Sales.
  • Ensure 100% closure of internal and external audit observations within the defined TAT.
  • Maintain and share a complaint report with management on a monthly/quarterly basis.

Departmental Co-ordination:

  • Coordinate with departments for PDA and NCB clearance.
  • Follow up with NHODs, ZH, TL, TM for NCB and PDA clearance.

Skills Required:

  • Industry Understanding & Competitive Awareness
  • Banking Product Knowledge
  • Customer Relations
  • Sales Execution

How to apply :

To apply for this job simply click on “Apply Now” below

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