IDFC FIRST Bank is actively seeking a Customer Service Executive – Social Media in Mumbai. Don’t miss out – apply now!
About IDFC FIRST :
IDFC Bank, now known as IDFC FIRST Bank, is an Indian financial institution that provides banking and financial services. It’s a prominent player in the Indian banking industry, offering a range of products and services to meet the financial needs of its customers. IDFC FIRST Bank is known for its customer-centric approach and innovative solutions, aiming to make banking more accessible and convenient for individuals and businesses. With a focus on digital banking and a widespread network, IDFC FIRST Bank continues to grow and adapt to the changing financial landscape in India.
Job Overview :
Job Title: Customer Service Executive – Social Media
Location: Mumbai
Business Unit: Retail Banking
Function: Customer Experience
Description :
The role of the Customer Service Executive is to facilitate query resolution and serve as a brand ambassador for the company, catering to the needs of customers, partners, and other stakeholders.
Roles & Responsibilities:
- Provide exemplary customer service, fostering a customer-centric culture within the organization by improving customer service experiences, engaging customers, and promoting organic growth.
- Take ownership of customer issues and follow through to resolution.
- Set a clear mission to enhance service quality, employing strategies that stay ahead of industry developments and apply best practices for improvement.
- Develop service procedures, policies, and standards. Analyze MIS to enhance productivity and maintain accurate records of customer service interactions.
- Recruit, mentor, and develop customer service resources, creating an environment that encourages and empowers them to excel.
- Adhere to and manage the approved budget, maintaining an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
- The primary goal is to enhance service quality and the organization’s focus on customers. Manage employee morale and engagement levels to ensure Capital First provides best-in-class service, ultimately increasing customer satisfaction, loyalty, and retention.
- Monitor social media platforms, including Twitter, Facebook, and other relevant sites. Actively participate in discussions across communities, social networks, and blogs.
- Explore business opportunities and expedite resolution times with appropriate follow-ups.
- Collaborate with various stakeholders within the organization to ensure quick and effective resolution of customer complaints.
- Enhance the company’s brand image in handling complaints and grievances effectively.
Educational Qualifications:
- Graduate: Any
- Post Graduate: Any
Experience:
- Minimum 2-3 years in Customer Service
How to apply :
To apply for this simply click on “Apply Now”
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