Join dLocal as an Operations Support Associate – End User Support (Remote) – Apply Today for a Rewarding Career!
About dLocal :
dLocal is a leading global player facilitating payments for major brands across 40 countries in emerging markets. Functioning as both a payments processor and merchant of record, dLocal boosts conversion rates, simplifies payment expansions, and opens avenues for partners to access the world’s fastest-growing markets. With a dynamic, remote-first culture, dLocal offers a flexible work environment, along with benefits like travel opportunities and health coverage. Comprising a diverse team of over 800 members from 25+ nationalities, dLocal is committed to innovation, customer satisfaction, and tackling challenges head-on.
Job Overview :
Job Title: Operations Support Associate – End User Support (Remote)
Location: Mumbai (Remote)
Employment Type: Full Time, Remote
Description :
dLocal is seeking an End User Support Analyst based in India to join Back Office team. In this role, you will be responsible for engaging with end users.
Responsibilities:
- Provide customer service via phone and e-mail.
- Conduct payment verification and release.
- Identify and troubleshoot problems.
- Respond to incoming customer calls, addressing orders, queries, and issues.
- Cultivate a positive customer experience.
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Required Skills:
- Bachelor’s degree in administration or a related field (in process or completed).
- Fluent in English; proficiency in Spanish and/or Portuguese is advantageous.
- 1+ years of customer service, administrative, or back-office experience, preferably in a multicultural environment.
- Strong attention to detail and excellent analytical skills.
- Adaptability to change quickly and manage multiple tasks.
Work Schedule:
Regular work hours are from 8 AM to 5 PM.
How to Apply:
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
