Exciting Opportunity for Freshers: Join Mphasis as a Trainee Customer Support Officer in Multiple Locations – Apply Now!
About Mphasis 
Mphasis is an IT services and solutions company headquartered in Bangalore, India. The company is known for providing a wide range of IT services, including application development and maintenance, infrastructure services, cloud computing, cybersecurity, and business process outsourcing (BPO) services to clients across various industries worldwide. Mphasis is recognized as a prominent player in the IT services industry and continues to expand its capabilities and offerings to meet the evolving needs of its clients in a rapidly changing technological landscape.
Job Overview :
Job Title: Trainee Customer Support Officer
Experience: 0-1 Years
Location: Pune/Mangalore
Description :
Mphasis is on the lookout for graduate freshers with exceptional communication and analytical skills to join their dynamic team in Pune and Mangalore.
To thrive in this role, you should possess the following skills:
Technical Skills:
- Operating the computer – Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in a neutral accent over the phone
- Active listening and probing skills
- Basic knowledge of Insurance
- Typing Speed: 30 WPM
Process Skills:
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
- Record interaction using client system with proper classification
- Refer Knowledge base and perform tasks as per the defined process
- Follow up and closure of interactions to ensure customer satisfaction
- Passionate about customer service
- Comfortable with Rotational shifts, extended working hours, and weekly offs.
- Candidate should clear the V&A and online typing tests
Behavioral Skills:
- Positive energy
- Positive attitude
- Self-learner
How to apply :
If you are a recent graduate or a fresher possessing the above-mentioned skills and qualifications, click on the “Apply Now” button below to start your application at Mphasis.
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