eTeam Inc Now Hiring: Customer Support Representatives – Open to Fresh Graduates and Entry-Level Candidates. (5 days work)
About eTeam Inc :
eTeam Inc power talent acquisition initiatives through an innovative, modular Global Talent delivery model – capable of sourcing, vetting, payrolling and managing talent to deliver into contract staffing, direct hire, direct sourcing, talent pools and diversity initiatives.
Customer Support Job Overview :
Job Title : Customer Support Voice Process
Location : Hyderabad & Pune
Experience : Freshers – 1 year
Education : Any Graduate
CTC : Up to – 4.4 LPA
Customer Support Job Description :
eTeam Inc is hiring for the role of Customer Support Voice Process for Hyderabad and Pune location respectively.
Customer Support Responsibilities:
- Handle inbound voice processes efficiently.
- Resolve customer queries and concerns promptly.
- Utilize knowledge of billing terms to address payment issues.
- Demonstrate sales knowledge to enhance customer interactions.
- Ensure excellent communication and customer handling skills.
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Customer Support Working Hours:
- 5 Working days
- Night shifts and graveyard shifts
Customer Support Perks & Benefits :
Two-way cab facilities provided
How to Apply for Customer Support :
If you meet the experience criteria and are interested in the position, please email your resume to snetra@eteaminc.com with the subject line “Resume for Voice Process Hyderabad or Pune- [Your Full Name]
Or
Simply click on the Apply Now below
Frequently asked interview questions for Customer Support :
- Can you describe a challenging customer interaction you faced in your previous role? How did you handle it, and what was the outcome?
- How do you stay motivated during night shifts and graveyard shifts? Can you provide an example of a time when you maintained high energy and performance during these hours?
- Could you walk us through your approach to efficiently handling inbound voice processes? How do you prioritize tasks and manage your workload effectively?
- In your previous experience, how have you utilized your knowledge of billing terms to resolve payment issues for customers? Can you provide an example of a successful resolution?
- Can you discuss a time when you had to utilize your sales knowledge to upsell or cross-sell products or services to a customer? How did you approach the situation, and what was the outcome?
- Communication skills are crucial for this role. Can you give an example of how you effectively communicated complex information to a customer in a clear and concise manner?
- How do you ensure a positive customer experience while handling multiple inquiries simultaneously? Can you share a strategy you employ to maintain customer satisfaction?
- The role requires working in a fast-paced environment. How do you handle stress and pressure? Can you provide an example of a time when you successfully managed a stressful situation at work?
- Collaboration with team members is essential in a customer support role. Can you describe a situation where you had to work closely with your team to achieve a common goal or resolve a complex issue?
- Why are you interested in joining our company for this role, and what unique skills or experiences do you bring that make you a good fit for the position?
