Job Opening: Customer Support Executive at Instamojo – Apply Now!
About Instamojo :
Instamojo is a leading Indian fintech company that provides online payment solutions and business tools for entrepreneurs and small businesses. Founded in 2012, Instamojo enables users to create a digital storefront, accept payments, and manage their business operations seamlessly. The platform is known for its user-friendly interface and accessibility, empowering individuals and businesses to establish an online presence and conduct transactions efficiently. Instamojo contributes to the growth of the digital economy by simplifying financial processes for a diverse range of users, from startups to established enterprises.
Job Overview :
Job Title : Customer Support Executive
Location : Bangalore
Experience : Over 1 year
Job Description :
Instamojo is looking for a Customer Support Executive in Bangalore who will engage with potential leads, sell e-commerce platform solutions, and contribute to revenue goals. Proficiency in using mailers, sales CRM, and comfortable interaction via virtual modes like email, chats, and video calls is essential.
Responsibilities:
- Sales Experience: Prior experience in technology/SaaS environment, with a preference for e-commerce solution sales.
- Consultative Approach: Understand customer pain points, assess requirements, and match company products to customer needs.
- Lead Generation: Identify new sales opportunities through effective lead generation.
- Planned Sales Activities: Execute planned sales activities and develop a target list of potential customers.
- Complaint Resolution: Coordinate with internal teams to resolve customer complaints.
- Goal Achievement: Meet monthly and quarterly performance goals.
- Online Demos: Conduct effective online demos with prospects.
- Customer Queries: Manage customer queries through calls and email.
- Proven Track Record: Build on a proven track record of success and excellence.
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Requirements:
- Effective Communication: Strong spoken and written communication skills with a positive and energetic phone presence.
- Sales Development: Experience in sales development, preferably in a Startup or SaaS industry.
- CRM Tools: Proficient in using CRM tools.
- Corporate Productivity: Proficient in corporate productivity and web presentation tools.
- Multitasking: Ability to multitask, prioritize, and manage time effectively.
- Sales Methodologies: Skilled in sales methodologies.
How to Apply for the role of Customer Support Executive at Instamojo :
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
