Concentrix, a leading global company, is currently seeking candidates for the position of WFM Supervisor in Pune.
About Concentrix :
Concentrix stands as a global business services firm, leveraging technology to enhance customer engagement and boost overall business performance. Actively partner with forward-thinking executives on a global scale, assisting them in future-proofing their businesses, staying ahead of the competition, and surpassing customer expectations. Our dedication to delivering smooth operations and upholding stringent compliance standards reflects our commitment to fostering structured growth for our clients across diverse channels. At the heart of Concentrix’s ethos are values such as teamwork, adaptability, and a results-oriented approach. These principles underscore our dynamic and innovative presence in the business services industry.
Job Overview :
Job Title: WFM Supervisor
Location : Pune
Job Description :
Concentrix is a global company that uses technology to help businesses connect with customers better. Concentrix work with leaders worldwide to make sure their businesses are ready for the future and can compete with others while meeting customer expectations.
Role and Key Responsibilities:
- Organize team projects, coordinate between different locations, and ensure the success of WFM management functions.
- Initiate and manage communication within the WFM teams across different locations.
- Create weekly performance reports and dashboards to track progress.
- Handle communication between Operations and other support departments.
- Manage scheduling for activities like training, meetings, and extra work hours.
- Prepare special reports and analyses for management needs.
- Help automate reports using macros.
- Keep track of ongoing programs and projects.
- Optimize the use of tools and technology to make the organization more efficient.
- Maximize efficiency and occupancy while meeting service goals.
- Analyze and report on employee performance, including schedule adherence.
- Identify and suggest improvements in operations and support.
- Support strategic projects involving data mining and analytics.
- Lead special projects and initiatives as assigned.
- Resolve escalated issues and requests from account management.
- Perform other duties as directed.
| Also apply |
| Concentrix is currently recruiting for the position of Team Leader, Operations in Pune, India, Apply here |
| Unlock Your Career Potential with Concentrix! Join as an Analyst in Planning & Scheduling – Pune Apply here |
| Accelerate Your Career: Seize the Opportunity to Lead as Operations Manager at Concentrix Apply here |
Key Skills and Knowledge:
- Knowledge of Contact Centre methods and WFM principles.
- Analytical – able to analyze data and find insights.
- High level of accuracy and attention to detail.
- Innovative and able to influence.
- Extensive experience with WFM software.
- Ability to simplify complex operations into repeatable processes.
- Comfortable working in a fast-paced environment.
- Able to make decisions in time-sensitive and uncertain situations.
- Scheduling and forecasting skills are preferred.
- Ability to handle pressure situations.
- Education: Graduate
How to Apply for the role of Warehouse Coordinator at NOV :
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
