Unlock Your Career Potential with Concentrix! Join as an Analyst in Planning & Scheduling – Pune. Apply Now!
About Concentrix :
Concentrix is a global technology-enabled business services company specializing in customer engagement and enhancing business performance. The company collaborates with progressive executives worldwide to future-proof their businesses, stay ahead of competition, and exceed customer expectations. With a focus on providing seamless operations and maintaining high levels of compliance, Concentrix is committed to driving structured growth for its clients through various channels. The company values teamwork, adaptability, and a results-oriented approach, making it a dynamic and innovative player in the business services industry.
Job Overview :
Job Title: Analyst, Planning & Scheduling
Location: Pune, India
Category: Workforce Management (WFM)
Description :
Role and Key Responsibilities:
- Planning & Scheduling: Manpower Planning, Transitioning new logos, Updating & maintaining master trackers.
- Periodic Reviews: Prepare and publish periodic reviews for management, including PowerPoint presentations.
- Forecasting: Utilize forecasting knowledge with different methodologies, running scenarios, and simulations.
- Data Reporting: Provide data reporting to other departments such as Finance, IT Operations, etc.
- Dashboard Creation: Create interactive dashboards for clients and delivery.
- Operational Improvements: Recognize and recommend operational and support improvements for the enterprise.
- Scheduling Performance Review: Lead the weekly scheduling performance review and provide recommendations.
- Communication Administration: Administer communication to and from Operations and other support departments.
- Performance Statistics: Collect, analyze, and report historical center performance statistics.
- Financial Evaluation: Perform financial evaluation using actual performance metrics and contractual targets.
- Analysis and Reporting: Provide end-to-end analysis of financial assessment, trend analysis, and impact analysis on revenue metrics.
- Data Collection: Collect data from various sources for key responsibilities and ad-hoc requests.
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Key Skills & Knowledge:
- Team Handling: Experience in team handling and Contact Centre Workforce Management.
- WFM Software: Extensive experience with WFM software, especially knowledge of IEX.
- Adaptability: Comfortable in a fast-paced environment and able to make decisions in time-sensitive, ambiguous situations.
- Operational Knowledge: Familiarity with Contact Centre methodologies and operational principles.
- Analytical Skills: Ability to analyze data, draw insights, and simplify complex operations into repeatable processes.
- Communication: Excellent communication skills.
- Accuracy: High level of accuracy and attention to detail.
- Innovation: Innovative and able to influence.
- Experience: Must have experience in handling Capacity Planner and Scheduling teams.
How to apply :
If you are ready for a dynamic role in Workforce Management with a global leader, click on “Apply Now” below to start your application process.
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