Become a Communications Trainer at Concentrix: The Power of Effective Communication Skills (2 Years)
About Concentrix:
Know about the company, before you becoming a Communications Trainer at Concentrix. Concentrix is a global leader in technology-enabled business services, dedicated to customer engagement and driving business performance. With a mission to empower forward-thinking executives worldwide, Concentrix provides innovative solutions that future-proof businesses and keep them ahead of the competition and ever-evolving customer expectations. At the heart of Concentrix’s success lies a commitment to excellence in communication, quality, and culture. They offer a dynamic and inclusive environment where individuals can thrive, develop their skills, and contribute to the company’s ongoing success. With a strong focus on customer engagement and performance improvement, Concentrix plays a crucial role in shaping the future of the business services industry.
Job Role: Communications Trainer
Work Type : Full-Time
Location: Pune, India
Key Responsibilities:
- Sample and evaluate language quality and communication skills using the standardized communication monitoring form.
- Provide feedback to agents and in-person assistance to Team Leaders in the development of front-line employees.
- Handle remediation sessions for trainees on conditional pass, as well as coaching sessions for agents undergoing nesting.
- Ensure that agents adhere to the certification process and guide them on it.
- Participate as a Communications trainer in calibration sessions with Quality and Communication & Culture Training leadership staff, Ops, and clients.
- Attend meetings as a Communications trainer with CCT and Coaching leadership team to provide input to curriculum revisions.
- Capture common errors among agents and recommend huddle sessions for those with language opportunities.
- Achieve departmental productivity requirements (e.g. the number of chats monitored per week on schedule, calibrations, etc.)
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Desired Skillsets:
- Minimum of 2 years of total work experience
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office and basic knowledge of Excel
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Sense of professionalism and ability to develop relationships.
Educational Qualification:
- Graduation
How to Apply?
Click on ‘Apply Now’ button below and Become a Communications Trainer at Concentrix
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