Allstate Now Hiring: Operations Associate – Customer Service (Voice & Chat) – Apply Today!
About Allstate :
Allstate is a reputable insurance company with a global presence, providing a wide range of insurance products and services. Known for its commitment to customer service, Allstate focuses on meeting the diverse needs of its clients. With a strong emphasis on empathy and efficient claims management, Allstate strives to deliver exceptional support to its customers. The company values critical thinking, independence, and strong teamwork, making it an ideal workplace for those seeking a rewarding career in the insurance industry.
Job Overview :
Job Title : Operations Associate – Customer Service (Voice & Chat)
Location : Pune
Experience : 1-3 years
Job Description :
Key Responsibilities:
Service Inbound Calls/Chats:
- Takes calls and chats from customers.
- Opens new claims and gathers all needed documents for final processing.
- Provides quotes for cancellations requested by consumers, lenders, dealers, and business partners.
- Handles customer complaints about dealership responsiveness to cancellation requests.
- Looks into and updates customers on claim status, cancellation refund status, and payment status.
- Ensures availability to respond to calls/chats promptly.
Process New Work Requests:
- Processes cancellation requests within approved timeframes.
- Processes new business contracts within approved timeframes.
- Sets up new claims for final processing within approved timeframes.
- Indexes incoming documents via email, fax, and regular mail.
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Communication:
- Makes outbound calls to consumers, lenders, dealers, and business partners to gather information and follow up on outstanding items.
- Communicates with team members and other internal stakeholders to finalize work and respond to requests for information.
How to Apply for the role of Operations Associate – Customer Service (Voice & Chat) at Allstate :
Step 1: Read the Job Overview; match your skills and education.
Step 2: Tailor your resume to the job description, highlighting your specific skills.
Step 3: Click on “Apply Now” below.
Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.
