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Unlock New Horizons with Workday: Join as a Salesforce Business Analyst in Pune, India – 2+ Years Experience Required. Don’t Miss Out!

About Workday :

Workday is a global enterprise software company known for its innovative solutions in the realm of human resources and finance management. Founded with a vision to transform the enterprise software market, Workday has not only introduced groundbreaking software but also fostered a unique corporate culture.

At Workday, the emphasis is on people, and the organization is driven by a commitment to prioritize its workforce. This philosophy extends to equal opportunities, collaboration, supportiveness, and creating a conducive, employee-centric environment. Workday firmly believes that a happy, developed, and contributive workforce is the key to business success.

Job Overview :

Job Title: Salesforce Business Analyst

Location: Pune, India

Employment Type: Full-Time

Job Description :

The Role : As a Business Analyst, you will join a global team working across various time zones to ensure excellent customer service. Your role involves close collaboration with internal Business Technology group and Support teams to maintain and enhance systems and tools primarily based on Salesforce.com.

Key Responsibilities:

  1. Troubleshoot and resolve reported system issues, collaborating with the business and IT department to find viable solutions.
  2. Contribute to the enhancement, scalability, and support of Customer Support tools.
  3. Participate in user acceptance testing (UAT) of bug fixes or projects, tracking issues through resolution and securing user acceptance sign-off.
  4. Develop a deep understanding of the case management system and assist in system documentation for the Support operation team.
  5. Provide guidance and training to Support teammates on processes and tools.
  6. Utilize your business knowledge to identify opportunities for process or system improvements.

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Qualifications:

Basic Qualifications
  • 3+ years of experience as a Business Analyst, preferably supporting enterprise-sized organizations.
  • 2+ years of experience working with Salesforce.com Service Cloud.
  • 1+ year of experience with agile development processes.
  • Ability to adapt, multitask, and excel in a fast-paced, ever-changing environment.
  • Previous experience in providing technical/customer support.
Other Qualifications
  • Bachelor’s degree or equivalent, along with relevant work experience.
  • Familiarity with Coveo and Adobe Experience Manager (AEM) is a plus.
  • Salesforce certification is a plus.
  • Proficiency with JIRA and Confluence is highly advantageous.

How To Apply :

If you possess the skills and qualifications mentioned above please click on “Apply Now” to start application.

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