TaskUs is Hiring: IT Support Specialist (1 Year of Experience)

TaskUs is a global outsourcing company that provides business process outsourcing (BPO) solutions. Established in 2008, TaskUs offers services such as customer support, technical support, content moderation, and other back-office tasks for various industries. Known for its innovative and technology-driven approach, TaskUs has become a prominent player in the outsourcing industry, helping businesses enhance their operational efficiency and customer satisfaction. The company has a widespread presence and serves clients across different sectors, contributing to their success through reliable and scalable outsourcing solutions.

Job Overview :

Job Title : IT Support Specialist

Location : Maharashtra, India

Experience : 1 Year

Job Description :

Are you tech-savvy with a passion for solving IT issues? If yes, then the role of an IT Support Specialist might be perfect for you! As an IT Support Specialist, your main responsibility is to provide technical assistance and support to your colleagues who encounter issues with their computers, software, or hardware.

Responsibilities :

As an IT Support Specialist, your daily tasks involve:

Responding to phone calls and emails from team members seeking assistance.
Logging and keeping records of queries, interpreting problems, and analyzing possible causes of technical issues.
Identifying and resolving computer hardware, software, and telecommunication malfunctions to ensure data and system integrity.
Conducting tests, configuring, installing, modifying, maintaining, and repairing computer hardware, operating systems, applications, and software updates.
Assisting in user application testing during program implementation, migration, and system maintenance.
Performing desktop system maintenance and upgrades, including OS patches.
Creating and maintaining documentation for instructional procedures and troubleshooting techniques.
Managing an inventory of computer hardware assets, peripherals, and software licenses.
Conducting scheduled preventive maintenance of computer systems.

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Requirements:

To be successful as an IT Support Specialist, you should have:

Experience: Minimum of 1 year.
Education: Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT-related course.
Knowledge: Proficiency in IT systems, equipment installation, configuration, maintenance, and repair. Familiarity with IT requirements in call center and corporate operations.
Skills: Strong problem-solving, decision-making, and analytical skills. Technical writing skills are a big plus.
Management: Good time and project management skills.
Communication: Excellent spoken and written English communication skills.
Adaptability: Ability to adapt to changing work schedules and working hours.
Customer Orientation: Excellent customer care skills and a customer-oriented mindset.