ZS Associates is on the lookout for a talented and dedicated Platform Support Engineer to join our team in Pune. If you’re a problem-solving enthusiast with a knack for detective work and a passion for technical support, this could be the role for you. As a Platform Support Engineer at ZS, you’ll play a pivotal role in delivering exceptional customer experiences, resolving complex technical issues, and contributing to our collaborative and innovative work environment. Join us in shaping the future of global healthcare and beyond.

About ZS Associates:

At ZS Associates, we believe that passion changes lives. We are a management consulting and technology firm dedicated to transforming global healthcare and beyond. Our most valuable asset is our people, who work collaboratively to shape solutions from inception to fruition. Here, your ideas drive action, and you have the freedom to forge your own path in pursuit of cutting-edge work. We partner closely with clients across critical business areas, including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy, and more. If you dare to think differently, join us and discover a path where your passion can change lives.

Diversity and Inclusion:

At ZS, we celebrate the diversity of our people, their personal experiences, and beliefs. We value your unique identity, interests, and eagerness to learn as integral to your success here. Learn more about our diversity, equity, and inclusion efforts, as well as the networks we support to foster community spaces, provide resources for thriving, and amplify the voices of our passionate ZS team members.

Position Overview: Senior Platform Support Engineer

As the Platform Support Engineer at ZS, you are a detective, a problem solver, and a vital contributor to our technical support team. Your mission is to swiftly and adeptly resolve complex questions and issues, creating exceptional experiences for our customers. You will collaborate with both our clients and internal ZS employees to diagnose and resolve a wide range of technical problems. We’re looking for individuals with strong analytical skills, excellent communication abilities, and a background in relevant operating systems and troubleshooting. Experience in a customer care center environment is a plus.

Responsibilities:

• Assist clients and client teams with inquiries regarding the functionality and configuration of our SaaS applications.
• Develop documentation and a Technical Support Knowledge Base to expedite issue resolution.
• Create processes and procedures to enhance Tier 1 Help Desk issue resolution.
• Troubleshoot software-related problems over the phone and remotely.
• Escalate issues with reproducible test cases to Operations and Development teams.
• Identify the likely source of problems, whether within a software application component or the IT infrastructure.
• Manage end-user issue resolution through both internal and external channels.

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Qualifications

• 3.5 – 6.5 years of experience in developing/supporting Microsoft .NET web-based applications and Windows servers.
• Bachelor’s Degree in CS, EE, or related discipline with high academic achievement.
• Proficiency in troubleshooting various software problems.
• Strong analytical skills for quantitative problem-solving.
• Excellent verbal and written communication skills, with international exposure preferred.
• Team-oriented with eagerness to contribute.
• Working knowledge of Web applications, Databases (e.g., Microsoft SQL Server, PostgreSQL, Oracle), and Webservers (e.g., IIS, Weblogic).
• Experience with XML, JSON, Python, PowerShell is a plus.
• Nice to have: Experience with AWS platform, Log Analysis tools (e.g., Splunk), and APM tools (e.g., OneRelic, Dynatrace).

Perks & Benefits:

ZS offers a comprehensive total rewards package, including health and well-being, financial planning, annual leave, personal growth, and professional development. We support skills development, career progression, and internal mobility, promoting a collaborative culture that empowers you as an individual and global team member. We embrace a flexible and connected way of working, allowing a combination of remote work and on-site presence.

Considering Applying?

ZS Associates is committed to building a diverse and inclusive company where all backgrounds bring value. We encourage you to apply even if you don’t meet 100% of the requirements. ZS is an equal opportunity employer committed to providing equal employment opportunities.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment. ZS is dedicated to maintaining a safe workplace and recommends that employees and contractors be fully vaccinated against COVID-19.

Apply Here

Join ZS Associates and be part of a team that’s shaping the future of healthcare and making a difference with your passion and expertise.