Join Route Mobile as a PMO/Voice Business Analyst in Vibrant Mumbai: Empower Your Career

This Business Analyst role is not just a job; it’s a chance to play a pivotal role in optimizing voice products, services, and technology within a business setting. Route Mobile is a leading cloud communication platform that provides a range of services, including messaging, voice, and email solutions, to enterprises. Headquartered in Mumbai, India, the company is renowned for its innovative communication technologies, enabling seamless and secure interactions. With a global presence and a client base spanning diverse industries, Route Mobile is a key player in the realm of mobile communication, emphasizing reliability, efficiency, and cutting-edge solutions. Established in 2004, the company continues to be at the forefront of transforming communication landscapes through its advanced cloud-based platforms and services.

Job Overview:

Job Role: PMO/Voice Business Analyst

Location: Mumbai

Responsibilities:

1. Strategic Analysis: Analyze existing voice products and business operations as a business analyst to identify opportunities for enhancement and optimization.
2. Collaborative Innovation: Work closely with cross-functional teams to design, develop, and implement strategic voice business initiatives.
3. Performance Monitoring: Regularly monitor and report on the performance of voice business, identifying areas for continuous improvement.
4. Documentation Expertise: Develop and maintain comprehensive documentation related to voice business, including Standard Operating Procedures (SOPs).
5. Industry Insight: Stay abreast of industry trends and emerging voice technology solutions, providing recommendations for implementation where applicable.
6. Stakeholder Liaison: Act as a liaison between cross-functional teams and business stakeholders, ensuring alignment with voice business needs.
7. User Support: Provide training and support to users of voice technology solutions, ensuring seamless integration and optimal utilization.

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Qualifications and Skills:

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 7+ years of experience in a Business Analyst or similar role, showcasing a robust track record of success.
• Analytical Prowess: Strong analytical and problem-solving skills, coupled with in-depth knowledge of voice products and their applications in a business setting are must for a Business Analyst.
• Technical Proficiency: Proficiency in relevant software applications and tools, including voice recognition software, IVR systems, and speech analytics tools.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Team Collaboration: Ability to work independently and collaboratively as part of a team, fostering a culture of innovation and efficiency.

How to Apply:

Step 1: Read the Job Overview; match your skills and education.

Step 2: Tailor your resume to the job description, highlighting your specific skills.

Step 3: Click on “Apply Now” below.

Step 4: After clicking, it will land you on the company website. Read the instructions and submit your resume.