Position Summary:

Perforce is seeking a Revenue Operations Specialist to join Perforce Software, and the Renewals team. In this role, you will be responsible for front-line customer communication and supporting the renewal process. This includes managing a customer portfolio, assisting the Renewal Specialists team, handling license management, generating quotes, managing order fulfillment, post-sales activities, maintaining the customer database, and supplier setup.

About Perforce Software :

Perforce Software is a global leader in driving innovation at an unparalleled scale. Specialize in delivering solutions that promote quality, security, compliance, collaboration, and speed throughout the entire technology lifecycle. Perforce’s commitment to providing deep domain and vertical expertise ensures our customers’ success, allowing them to overcome any obstacles in their path.

With a presence in more than 80 countries and a client base that includes over 75% of the Fortune 100 companies, Perforce has established itself as a trusted partner for organizations worldwide. Perforce are proud to serve some of the world’s most iconic brands and notable market leaders, such as Adobe, Apple, Bank of America, Electronic Arts, Intuit, Marriott, NASA, Nvidia, Pixar, Qualcomm, Salesforce.com, Samsung, and SAP.

Role: Revenue Operations Specialist

Location: Pune, IN

Responsibilities:

• Support revenue operations teams by proactively reaching out to customers to secure renewals before service expiration.
• Utilize Salesforce, NetSuite, and internal applications to:
  • Process orders and issue license keys accurately and promptly.
  • Provide customers with quotes, invoices, and related information.
  • Regularly provide detailed metrics to internal stakeholders, including order status, revenue recognition dates, pricing, etc.
  • Report on monthly customer product usage, providing variance analysis compared to prior periods and contract expectations.
  • Maintain customer information and ensure data integrity within internal systems.
  • Collaborate with Sales, Support, and Finance teams to address customer needs and inquiries.
  • Respond to customer inquiries following established procedures.
  • Support the supplier setup process, including executing supplier due diligence forms and other necessary documents.
  • Provide customers with a personalized level of service that emphasizes the value of Perforce.
  • Perform other related duties as assigned.

Requirements:

• Proficiency in the English language.
• Bachelor’s Degree, preferably in Business Administration, a related program, or equivalent experience.
• Excellent written and oral communication skills.
• Strong attention to detail and a proven ability to maintain accuracy across multiple tasks simultaneously.
• Experience in analyzing business/operational data to identify trends and variations in results.
• Familiarity with MS Office applications (Excel, Word, PowerPoint).
• Two or more years of experience in a customer service support role or order processing environment.
• Previous experience in a software or technology company is preferred.
• CRM experience is a plus, with Salesforce experience highly desirable.
• Exceptional customer service and diplomacy skills.
• Proven ability to manage a large caseload and prioritize incoming activities.

If you are passionate about technology’s impact on daily lives and want to collaborate with talented individuals worldwide,

Apply today!

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