Join Poonawala Fincorp, a distinguished non-banking financial company (NBFC) based in India, on a mission to empower individuals and businesses by simplifying access to a wide array of financial services. Discover a career opportunity where you can be part of a company that values trust, integrity, and financial inclusivity.

About Poonawala Fincorp

Poonawala Fincorp is a distinguished non-banking financial company (NBFC) based in India, known for its extensive range of financial services and its unwavering commitment to empowering individuals and businesses. The company’s foundation rests on principles of trust, integrity, and financial inclusivity, aiming to provide accessible and innovative solutions to meet diverse financial needs.

Key Features:

1. Diverse Financial Solutions: Poonawala Fincorp offers a comprehensive suite of financial services, including personal loans, business loans, vehicle loans, and more. These services are thoughtfully designed to cater to a wide range of financial requirements, ensuring customers have access to tailored solutions.
2. Customer-Centric Approach: Customer satisfaction is at the core of Poonawala Fincorp’s operations. The company places a strong emphasis on understanding customer needs and providing them with personalized financial solutions.
3. Pan-India Presence: With a widespread network of branches and customer touchpoints, Poonawala Fincorp is accessible to individuals and businesses across the country, both in urban and rural areas.
4. Digital Initiatives: The company actively embraces digitalization, making it convenient for customers to access its services online. This includes online application processes and digital documentation, streamlining the customer experience.
5. Commitment to Compliance: Poonawala Fincorp places a significant emphasis on adhering to regulatory and compliance requirements. The company ensures that its operations and financial products align with industry standards and legal guidelines.

Poonawala Fincorp is dedicated to creating financial solutions that empower individuals and businesses to achieve their goals. With a focus on customer-centricity, innovation, and a commitment to compliance, the company continues to make a positive impact in the financial services sector in India.

Designation: Jr. Relationship Manager

Educational Qualification: Graduate/Postgraduate in any field

Experience: Freshers or a minimum of 1 year of experience in customer service or KYC-related work

Skills:

• Excellent communication skills (both verbal and written)
• Self-motivated and a self-starter
• Proficiency in MS Office and call center equipment/software programs
• Familiarity with KYC documents
• Strong interpersonal skills

Job Description:

Video Customer Identification:

• Conduct the Customer Identification process through video calls.
• Perform due diligence checks by reviewing KYC documentation through video calls.
• Maintain consistency, thoroughness, accuracy, and credibility in all duties.
• Ensure timely closure of requests.

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Interaction Quality:

• Accurately capture and document call interactions.
• Keep defect rates within acceptable levels.

Customer Service:

• Uphold the highest standards of customer service to ensure customers are comfortable throughout the verification process.
• Adhere to the bank’s grooming standards.
• Follow established systems and processes, ensuring the timely submission of KYC requests.
• Maintain compliance with processes for updating customer interactions.

Location : Corporate Office,Pune

Click here to Apply

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