Join Zocdoc as an Integration Support Specialist in Pune, Maharashtra, India! ( 1+ Year )
About Zocdoc:
Zocdoc is the premier digital health marketplace in the United States, dedicated to simplifying the process of finding and scheduling healthcare services for patients. Millions of users utilize free platform each month to locate nearby, in-network healthcare providers, make informed choices based on verified patient feedback, and book appointments, both in-person and virtually. Zocdoc platform also empowers providers to connect with new patients, fill last-minute appointment slots, and improve the overall healthcare experience. Established in 2007 with a strong commitment to patient empowerment, our daily efforts align with six core values. Zocdoc is a privately held company supported by leading global investors, and there’s still much more to accomplish.
Job Overview :
Job Tittle : Integration Support Specialist
Location : Pune, Maharashtra.
Description :
Zocdoc is looking for an Integration Support Specialist to implement and maintain local and basic enterprise integrations to ensure Zocdoc leverages the maximum provider appointment inventory and enables patients to enjoy successful booking experiences. Integration Support Specialists also help mentor, train, and serve as a benchmark for Integration Support Associates.
You’ll enjoy this role if you are:
- A natural optimist, bringing an empathetic and enthusiastic approach to problem-solving, and a master of building authentic connections with our customers, genuinely enjoying and finding fulfillment in helping others, and it shows through your interactions.
- An excellent communicator who enjoys simplifying complex issues and coordinating with various stakeholders across partner teams.
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Your day-to-day will be:
- Monitoring and Troubleshooting our largest and most complex connections to ensure 24/7 connectivity and functionality, troubleshooting issues with internal and external stakeholders.
- Collaborating with our team of dedicated and brilliant engineers to conduct error investigations, make necessary configuration adjustments, as well as escalating client-side issues.
- Project Management/Implementation: consulting on, deploying, and maintaining integrations for our Enterprise clients. Providing testing, QA, and go-live support as necessary to support newly implemented Enterprise scheduling. Making phone calls to clients to troubleshoot errors and collect necessary configuration information.
- Partnering with Integration Engineers on developing new integrations. Assisting engineers with testing and client communication.
You’ll be successful in this role if you have:
- 1+ years of experience in a progressively responsible tier 2/specialized technical support or helpdesk role. (Essential)
- Strong customer service background. (Essential)
- Excellent troubleshooting skills. (Essential)
- Strong oral and written communication skills. (Essential)
- Experience with intermediate troubleshooting for PC software (e.g. reviewing Windows logs, troubleshooting network issues with command-line tools, etc.)
- A Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus.
- Experience with SQL and/or advanced Excel functions is a plus.
How to apply :
To apply for this job simply click on the “Apply Now” below.
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