WNS is recruiting for the position of Assistant Manager – Operations at their Nashik location. Don’t miss this career opportunity! Apply now for a promising role in operations.
About WNS Global :
WNS Global is a renowned Business Process Management (BPM) company, publicly traded on the NYSE, with a global presence and a strong focus on digital transformation. Leveraging deep industry knowledge, technological expertise, and analytics, WNS collaborates with clients across diverse sectors, including Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, Shipping, Healthcare, and Utilities. Their extensive range of BPM services encompasses finance, accounting, procurement, customer interaction, and human resources, all tailored to address the unique challenges faced by each client. With a global footprint spanning 16 countries and 61 delivery centers worldwide, WNS is committed to co-creating and executing the future vision of over 400 clients with the support of their 44,000+ employees.
Job Overview :
Job Title: Assistant Manager – Operations
Location : Nashik, India
Employment Type: Full-time
Description :
As a Assistant Manager – Operations you will involve in managing day-to-day operations, team leadership, and development.
Key responsibilities :
- Email management skills
- Proficiency in creating presentations and business cases
- Exceptional communication skills, especially for engaging with US-based clients
- Proficiency in MS Office, particularly Excel
- Resilience and lateral thinking capabilities
- Strong stakeholder and relationship management
- Preferable experience in the Shipping domain
- Strong understanding of export and import processes
- Identifying opportunities for process improvement and customer service enhancement
- Keeping up-to-date with product knowledge, company policies, and industry trends
- Adhering to guidelines for handling sensitive customer information and data security.
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Qualifications:
- Graduate/Postgraduate
- Previous experience in customer service, especially in an order management or e-commerce environment, is preferred.
- Strong communication skills with a clear and professional voice tone.
- Proficiency in using Salesforce Platform and Dial Pad/Avaya Phone systems.
- Excellent problem-solving skills and the ability to think critically in high-pressure situations.
- An empathetic and patient approach when interacting with customers.
- Strong attention to detail and accuracy in recording and conveying information.
- Ability to adapt to changes in processes and technology, with a quick learning curve.
- Familiarity with US customer service standards and cultural nuances.
- Availability to work flexible hours, including evenings and weekends as needed
How to apply :
To apply for the position of Assistant Manager – Operations at WNS simply click on the “Apply Now” below
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