About UPS :

UPS (United Parcel Service) is a globally renowned logistics and package delivery company. Founded in 1907, UPS has evolved into one of the world’s largest and most trusted providers of supply chain management solutions, offering an array of services that cater to the diverse needs of businesses and individuals. As a Fortune Global 500 organization, UPS takes pride in its commitment to innovation and outstanding customer service. The company’s extensive global network ensures efficient transportation and delivery of packages, documents, and freight. UPS is a symbol of reliability, known for its iconic brown delivery trucks and dedicated employees.

Job Overview :

Job Tittle : Account Associate

Location : Pune, India.

Description :

In this role, you will apply problem-solving skills and conduct essential research to address customer inquiries. Your work will involve making judgment calls to determine the best course of action. You will interact with both external and internal customers, offering assistance and answering their inquiries related to billing. Additionally, you will be responsible for preparing billing adjustments when necessary.

Key Responsibilities:

1. Customer Inquiry Resolution: Investigate and resolve customer inquiries, applying problem-solving skills to ensure prompt and accurate solutions.
2. Judicious Decision-Making: Use your best judgment to assess and determine the most suitable course of action for addressing customer queries and issues effectively.
3. Customer Interaction: Collaborate with both external and internal customers, maintaining a professional and courteous demeanor while addressing their questions and concerns, particularly those related to billing.
4. Billing Adjustments: Prepare and execute billing adjustments when necessary, ensuring accuracy and adherence to established procedures.
5. Continuous Improvement: Actively participate in efforts to improve processes and procedures related to customer inquiries and issue resolution.
6. Teamwork: Work collaboratively with your colleagues to share insights and best practices for enhanced efficiency and effectiveness in handling customer inquiries.

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Qualifications:

• Strong analytical and problem-solving skills.
• Effective communication and interpersonal abilities.
• Detail-oriented with a focus on accuracy.
• Adaptability and willingness to work in a fast-paced environment.
• A strong sense of professionalism and customer service orientation.

How to apply :

To apply for this job simply click on the “Apply Now” below

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