About SelfTech

SelfTech specializes in developing user-friendly web and mobile software solutions for businesses in India. The expertise spans E-commerce, Communication, Social Media, Customer Support, Sales, Enterprise Resource Planning (ERP), and Business Process Automation (BPA).

Vision: “Empower MSME India with the latest Technology”

With over 20 years of established business experience, a noticeable gap exists in quality software solutions for Indian start-ups and small to medium-sized businesses, despite the widespread internet penetration.

Job Description:

As a Technical Support Executive, you’ll report to the Manager of Technical Support and collaborate with the customers and Customer Success Managers. Your role will involve providing break-fix support, operational maintenance, and premium support services. To succeed in this role, you’ll need the passion and energy to thrive in an entrepreneurial and fast-paced environment.

Role: Technical Support Executive

Responsibilities:

• Provide inbound/outbound online support and sales.
• Offer technical assistance for queries related to computer systems, software, and hardware.
• Respond to inquiries through email, phone calls, and chat.
• Diagnose and troubleshoot technical issues, including web/software application errors.
• Escalate issues when necessary to the appropriate resources.
• Document and track support requests for timely resolution.
• Install, configure, and update software and hardware on customer systems.
• Train customers on how to use software and hardware products.
• Collaborate with other IT staff to develop solutions and improve support processes.
• Stay up-to-date with current technology trends.
• Create technical documents and manuals.

Requirements:

• Bachelor’s degree in Computer Science or a related field preferred but not required.
• Proven work experience in technical support or similar roles.
• Strong knowledge of computer systems, software, and hardware.
• Excellent problem-solving and analytical skills.
• Good communication skills for explaining technical issues to non-technical users.
• Experience with remote desktop tools and ticketing systems.
• Knowledge of networking and internet protocols.
• Familiarity with Microsoft Office Suite, operating systems, and antivirus software.
• Ability to work in a fast-paced environment and handle multiple priorities.

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Skills Required:

• Excellent problem-solving and troubleshooting skills.
• Willingness to work in rotational shifts.
• Ability to communicate technical information clearly.
• A mindset for process improvement and hands-on problem-solving.
• Software maintenance and testing skills.
• Basic knowledge of networking principles and operating systems.
• Effective task prioritization in a high-pressure environment.
• Customer-service focus and collaborative mindset.
• Knowledge of the latest software technologies and scripting languages.

Location: Nagpur

Education Qualification: B.E/ B.Tech / BCA / MCA / MCM / Diploma

Salary: Competitive for deserving candidates

Work Arrangement: Work from the Office

Experience Required: 0 – 2 years

Working Conditions:

Technical Support Executives typically work in an office environment, but remote work may be required in some cases. They may need to work outside normal business hours, including evenings and weekends, to provide 24/7 support. Rotational shifts and week-offs.

Join SelfTech, where your passion for technology and customer service can make a real impact! Apply now and become part of a dynamic team in Nagpur.

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