Join Optimas Solutions as Customer Support Analyst in Sales Support at Pune office
About Optimas Solutions.
Optimas Solutions is a global industrial distributor and supply chain solutions provider. They specialize in offering a wide range of fasteners, components, and other C-class products, serving various industries such as manufacturing, automotive, aerospace, and more. Optimas is known for its expertise in optimizing supply chains, helping businesses improve efficiency, reduce costs, and enhance overall operational performance. They provide customized solutions, including vendor-managed inventory (VMI), kitting, and engineering support, to meet the unique needs of their clients. Optimas Solutions is committed to delivering value and innovation to its customers, making it a trusted partner in the industrial supply and supply chain management sector.
🌎 Location: Pune, India
Are you ready to embark on an exciting journey as a Customer Support Analyst? Optimas, a company that values excellence, teamwork, and customer satisfaction, is seeking a dedicated professional to join our Sales Support team in Pune, India.
🚀 Description
As a Customer Support Analyst, you will play a crucial role in ensuring the success of our business. Your responsibilities include:
🎯 Principal Activities
-Exceeding service expectations and business initiatives.
-Collaborating with the supply chain to address urgent customer needs.
-Meeting key performance indicators for customer service representatives.
-Embracing Optimas’ THREAD values.
-Adhering to Customer Service best practices.
-Proficiency in delivering the Optimas total value proposition to customers.
-Supporting customer satisfaction and profitable sales.
-Building cross-functional teamwork and fostering communication.
-Managing and updating TLRs & Open Order Books.
🔑 Key Responsibilities
-Analyzing risk on assigned customer TLRs and system updates.
-Maintaining continuous communication with internal customers.
-Managing system transactions to service customers effectively.
-Handling customer order books and resolving issues.
-Collaborating with internal departments and supply chain teams.
-Preparing and presenting proposals and quotes.
-Meeting or exceeding Customer Support Team KPIs.
-Handling direct sales and open debit notes.
-Making critical decisions and root cause analysis.
-Collaborating with Operations and Technical Service Department.
-Working with Supply Chain Planners and Demand Planning to improve forecasts and order portfolios.
-Performing other tasks and duties as assigned.
💡 Key Competencies
The ideal candidate should possess the following competencies:
*Strategic vision.
*Building organizational capacity.
*Results-driven.
*Embracing change.
*Collaboration and influence.
*Entrepreneurial spirit.
*Customer value and market focus.
🌟 Skills and Qualifications
To excel in this role, you should have:
#Excellent communication skills (verbal and written).
#A passion for driving internal improvements.
#A friendly, patient, and empathetic demeanor.
#A commitment to continuous improvement.
#Strong attention to detail.
#A positive attitude.
#Excellent problem-solving skills.
#Outstanding organizational skills.
#Intermediate/expert level in Excel and office skills.
#Exceptional time management.
#A strong ability to work well within a team.
If you are excited about helping customers, have a passion for excellence, and want to be part of a dynamic team, we invite you to apply for the Customer Support Analyst position at Optimas.
📩 Apply now and be a part of our journey to deliver exceptional customer support and drive business success! 🚀