Mphasis is Actively Hiring a Customer Support Representative in Pune

Mphasis is recognized as a prominent player in the IT services industry and continues to expand its capabilities and offerings to meet the evolving needs of its clients in a rapidly changing technological landscape.

Essential Functions:

Responds to provider and member phone inquiries in a timely manner, providing accurate responses in a professional and courteous manner.
Researches inquiries using appropriate team members and applications as resources.
Assists the team with providing claim or plan status for client inquiries.
Upon customer request, modifies or adds details to the plan in the application.
Follows up with provider and member calls to obtain further information internal departments may request, as needed.
Ensures that HIPAA guidelines are followed in every communication with providers, clients, or staff.

Additional Functions:

Communicates clearly and concisely, with sensitivity to the needs of others.
Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers, and employees.
Maintains courteous, helpful, and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups. Consistently cooperates and supports the organization in problem-solving issues.
Establishes and maintains effective working relationships with co-workers.
Follows all policies and procedures and HIPAA regulations.
Participates in any recommended or required training sessions.
Maintains a safe working environment.

Job Title:

Customer Support Representative – Contact Center L2 Non Healthcare

Location : Pune

Knowledge, Skills, and Abilities required:

International voice experience required.
Educational requirements include a high school diploma or GED equivalent.
Prior customer service experience is required (inbound or outbound calls). Two (2) years of professional work experience in an international call center is strongly preferred.
General knowledge of medical terminology preferred.
Knowledge and experience using current computer technology.
Working knowledge of Excel and Word.
Skilled in establishing and maintaining effective working relationships with clients and staff at all levels.
Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency.
Ability to work independently with minimal supervision.
Ability to communicate professionally, clearly, and effectively, verbally and in writing.
Ability to prioritize effectively.
Ability to multitask.

Physical Demands & Other Requirements:

Should be able to work as per the break timings allocated by the supervisor.
Should be ready to work in any shift based on business requirements.
Remains stationary for extended periods of time.
Visual acuity to perform activities such as identifying, inputting, and analyzing data on a computer terminal and/or in hard copy.

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