About inFeedo 

inFeedo is an innovative and pioneering predictive people analytics company that is at the forefront of revolutionizing human resources and employee engagement. The company’s mission is to empower and enhance the employee experience across the globe through the use of AI-enabled engagement tools.

Established as a key player in the APAC market, inFeedo boasts a strong presence and serves over 275 prestigious customers, including renowned companies such as Tata, OYO, Axis Bank, and Makemytrip. With a vision for exponential growth, inFeedo aims to achieve a remarkable 400% year-over-year expansion, ultimately making its AI-enabled engagement bot, Amber, a trusted companion for more than 100 million employees worldwide.

inFeedo’s approach is underpinned by a team of 200 passionate individuals who are guided by core values and a commitment to reshaping HR practices on a global scale. The company’s unique approach to customer success ensures that clients receive exceptional support and that their needs are met and exceeded.

The company’s commitment to customer success extends beyond issue resolution; it is about creating exceptional experiences for customers through effective communication, efficiency, and a caring approach.

In addition to its customer-centric focus, inFeedo values diversity, innovation, and rapid growth. The company is scaling rapidly and is committed to providing exciting career opportunities for individuals who share its passion for reshaping HR practices and enhancing the employee experience.

Job Description:

At inFeedo, customer success is of paramount importance, and Customer Success Associates play a pivotal role in ensuring high customer satisfaction. They facilitate product adoption and usage, maintain excellent service standards, and actively engage with customers to understand their requirements. This role involves working closely with customers to address their needs and collaborating with product and tech teams to explore technical enhancement requests, ultimately contributing to the development and improvement of the product.

As a Customer Success Associate at inFeedo, you’ll be the voice of our customers. Your role will have a significant impact on the customer experience, as you’ll facilitate adoption and usage, ensuring high customer satisfaction scores. You’ll work towards retaining key customers by providing excellent service, exploring technical enhancement requests, and collaborating closely with our product and tech teams.

Location : Remote

Key Responsibilities:

• Ensure high customer satisfaction scores (CSAT) and manage customer health status.
• Adhere to ticket SLAs and create a company-wide customer feedback loop.
• Focus on customer retention, increasing renewal rates, and reducing churn.
• Collaborate with the product/tech team to explore technical enhancement requests.
• Aid in the development and improvement of our product by gathering feedback and identifying recurring issues.

This role offers exciting opportunities to interact with senior industry leaders (CHROs, CXOs) and build long-lasting customer relationships that drive deep satisfaction and product adoption. Your role goes beyond issue resolution; it’s about delighting our customers through simple, efficient, and caring communication.

Requirements:

What inFeedo is Looking For:

• 2-4 years of total work experience with strong customer-facing skills.
• Excellent communication, presentation, and analytical skills.
• Bonus points if you’ve demonstrated initiative, drive, and led projects or events.
• Hands-on experience with Google Sheets.
• Qualification: Any
• Ability to manage and execute cross-functional projects within stringent timelines.

If this role aligns with your skills and aspirations, click the link below to start the application process.

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