About IGT Solutions

IGT Solutions, a prominent player in the customer service industry, is dedicated to simplifying intricate customer interactions and delivering seamless experiences. By offering integrated BPM (Business Process Management), Technology, and Digital Services & Solutions, IGT caters to a diverse range of clients across various industries.

What sets IGT Solutions apart is its status as a next-generation customer experience (CX) company. It specializes in defining and executing transformative experiences for some of the world’s most innovative brands, leveraging the power of digital technologies. IGT combines Digital and Human Intelligence to become the preferred partner for managing end-to-end CX journeys, particularly in the Travel and Hi-tech sectors.

Founded in 1998, IGT has always maintained a steadfast focus on customer experience. With a workforce of more than 20,000 customer experience and technology specialists, the company serves over 75 marquee customers on a global scale. IGT boasts a substantial global presence with 23 delivery centers strategically located in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, and the USA.

IGT Solutions stands committed to providing equal employment opportunities to all individuals based on their job-related qualifications and abilities. The company’s policy is firmly rooted in promoting diversity and maintaining an inclusive, non-discriminatory environment that is free from intimidation, harassment, or bias on the basis of age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status.

Are you ready to embark on a rewarding career journey that revolves around exceptional customer service? Look no further! Join dynamic Contact Center team at IGT Solutions, where we redefine customer experiences using cutting-edge technology.

🌍 Location: Pune, Maharashtra- India

🎯 Objective of Role:

As a Process Associate – Domestic, your mission is to deliver top-notch customer service through phone calls, emails, and social media interactions. Join our team and become the go-to expert for customer requests, including new reservations, changes to existing bookings, and more.

🔑 Key Responsibilities:

• Provide exceptional customer service through various communication channels.
• Manage customer requests via phone calls, emails, and social media.
• Handle queries related to new reservations, booking changes, and other services.

🌟 Experience: 0-3 years

🎓 Qualification: Graduate

💪 Abilities:

• Strong communication skills
• Customer-centric mindset
• Ability to thrive in a fast-paced environment

🌈 Equal Opportunity Disclaimer:

At IGT, value diversity and provide equal employment opportunities to all individuals based on qualifications and job performance. We are committed to maintaining a non-discriminatory, inclusive, and bias-free environment.

📍 Address & Location:

India, Maharashtra, Unit No. 1, Ground Floor, A Wing, Business @ Mantri, 197/2+4 to 7B, Lohegaon, Nagar Road, Pune, 411014, India

Ready to be a part of our dynamic team? Apply now and kick-start your career journey with IGT Solutions! 🚀 #JoinIGT #CustomerServiceExcellence

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