About IGT Solutions

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. We provide integrated BPM, Technology, and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for global and innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, and the USA

Job Title: Process Associate

Objective of Role

The objective of this role is to deliver exemplary customer service via phone calls, email, and social media. As a part of the Contact Center team, you will be responsible for managing customer requests and handling queries about new reservations, changes to existing bookings, and other services.

Key Responsibilities

• Deliver exemplary customer service via phone calls, email, and social media.
• Manage customer requests and handle queries related to new reservations, changes to existing bookings, and other services.

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Experience

0-3 years

Qualification

Graduate

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