Join HMH as a Technical Support Specialist with 1+ Years of Experience in Pune. Apply Today!!
About HMH :
Houghton Mifflin Harcourt (HMH) is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental, and intervention solutions, along with professional learning services, Houghton Mifflin Harcourt partnered with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serve more than 50 million students and 4 million educators in 150 countries.
Job Overview :
Position: Technical Support Specialist
Location: Pune, Maharashtra, India
Experience : 1-5 Year
Description :
As part of the End-User Experience department, you will play a vital role in ensuring our organization’s desktop computing environment runs smoothly. In this role, you will work in a dynamic, fast-paced environment to install, diagnose, repair, maintain, and upgrade hardware and software to optimize workstation performance. You will also be responsible for troubleshooting issues through various channels, including in-person, telephone, and remote access, while meeting customer satisfaction and continuous service delivery demands.
Primary Responsibilities:
- Provide first-level support for Windows system administration, Apple Mac devices, FTP, mobile/desk phones, iOS, and Android.
- Basic administration of Active Directory, MS Intune, Jamf, Office 365, and Exchange.
- Install, upgrade, troubleshoot, and resolve software and hardware incidents, ensuring timely and satisfactory resolution.
- Ensure seamless interconnection of devices with various systems, including validation, file, email, and application servers.
- Install and configure new technology equipment.
- Resolve incidents related to printers, copiers, and scanners.
- Assist with user/hardware movement and relocations.
- Take ownership of technology-related incidents and implement fixes to restore service as quickly as possible.
- Accurately document incidents and requests using ServiceNow.
- Maintain a high level of customer service.
Qualifications:
- 1 to 5 years of experience in a Windows/Mac IT support role.
- Willingness to provide support outside normal business hours when required.
- Proficiency in Microsoft Windows and Mac client operating systems, Microsoft Office, and Adobe Creative Suite.
- Basic knowledge of Active Directory, Exchange, and remote-control tools.
- Incident triage, management, and issue resolution experience.
- Strong problem-solving skills.
- Fundamental computer networking skills.
- Effective communication, both verbal and written.
- Drive, enthusiasm, and attention to detail.
Desired Skills (Nice to Have):
- Bachelor of Science in Computer Science (preferred) or equivalent experience.
- ITIL Foundation Certification.
- Industry certifications, including A+, N+, ACTC, and/or MCDST.
- Experience with Asset Management tools like Intune and Jamf.
- Experience with encryption tools such as MS BitLocker.
- Experience in a busy and challenging IT organization.
- A customer-focused, collaborative, and communicative attitude.
How to apply :
To apply for this job simply click on the “Apply Now” below.
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