About Hexaware :

Hexaware is an information technology and business process outsourcing service company based in India. It provides a range of IT services, including application development and maintenance, infrastructure management, and business process outsourcing. Hexaware serves clients in various industries, helping them streamline their operations and enhance their digital capabilities.

Job Overview :

Role : Assistant Manager/Manager – Operations

Location: Nagpur, India

Education: Graduate (Any stream)

Description :

Key Skills:

• Proven ability to understand Staffing, Process efficiencies, and Goal achievement while managing Contact Centre costs.
• Relevant experience in inbound/outbound contacts and integration of multiple channels into a service model.
• Extensive experience with Telephony and Workforce Management software programs.
• Flexibility in working with diverse team members, managing competing priorities and multiple processes while ensuring timely delivery.
• Collaborative spirit, high sense of responsibility and ownership.
• Excellent problem-solving and critical thinking skills with an attention to detail.
• A commitment to attentiveness, persistence, flexibility, and protecting the integrity and purpose of our organization.

Soft Skills:

• Strong leadership qualities and the ability to lead a team.
• Excellent verbal and written English communication skills.

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Work Experience:

• Minimum 8-10 years of experience in Voice Program (Inbound & Outbound) within premium contact centers (International Process).
• Minimum 5 years of experience in an International Premium segment Voice Program (Inbound & Outbound).
• At least 1 year of experience as an Assistant Manager/Manager in Operations.

How to apply :

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