About Genpact

Genpact is a diverse and innovative company with over 115,000 employees, known for its digital expertise and creative problem-solving. Aim to transform how businesses operate and continually strive to make a positive impact on the world. Genpact values diversity, inclusion, respect, customer focus, and innovation in creating a dynamic work environment.

Job Overview :

Job Tittle : Process Associate- Life Insurance Transactions

Position: Process Associate/Developer – Life Insurance Transactions

Job Type : Full Time

Job Description :

Responsibilities:

• Process transactions in accordance with standard work and SOP.
• Prioritize transactions based on detailed guidelines to meet SLAs.
• Plan and prioritize tasks to achieve objectives.
• Understand and respond to customer inquiries, identify, research, and resolve problems.
• Assist or perform other team tasks when needed.
• Accurately interpret and compile information from various sources and systems.
• Ensure turnaround time and work quality meet company service standards.
• Collaborate effectively with Onshore/Offshore teams and customers through email and calls.
• Manage personal work in progress and support team efforts to meet individual and team goals.
• Maintain key records like working files and emails for reference and audit purposes.
• Handle basic day-to-day Excel requirements.

Qualifications:

• Graduation in any field, except B.Tech and Technical Graduation & Law.

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Essential Skills:

• Relevant experience in a similar process.
• Experience in processing client changes transactions in Life Insurance policy administration, such as Address Change, Name Change, Beneficiary and Ownership changes, Return mail, and Correspondence.
• Exposure to Life Policy Admin systems like CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF.
• Proficient in English communication (both written and verbal) with a Talocity Score of >50.
• Proactive communication and strong analytical skills; ability to foresee issues and suggest solutions with impactful data.
• Displays energy and enthusiasm in approaching the job.
• Works well under pressure, meets deadlines, maintains a positive attitude, and provides outstanding customer service.
• Ready to work flexible hours.
• Ability to work independently with internal and external customers.
• Customer service-oriented.
• Basic computer knowledge with a typing speed of 20 words per minute.

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