About  DBS Bank

DBS Bank, often referred to simply as DBS, is a prominent multinational bank headquartered in Singapore. Established in 1968, it has grown to become one of the largest and most influential financial institutions in Asia. DBS Bank’s core business operations encompass retail banking, wealth management, corporate banking, treasury, and markets, making it a comprehensive provider of financial services.

DBS Bank is widely recognized for its commitment to innovation and digital transformation in the banking industry. It has consistently embraced cutting-edge technology to enhance its customer experience and streamline its operations. This forward-looking approach has positioned DBS as a leader in the digital banking space.

Job Title: Customer Service Officer

Job Description:

Job Purpose:

The position of Customer Service Officer serves the following purposes:

• Execute all branch operations efficiently and in a timely manner.
• Ensure the delivery of effective customer service.
• Achieve individual targets and contribute to branch target achievements by effectively upselling and cross-selling to customers.

Key Accountabilities:

The role involves the following responsibilities:

• Contribute to the efficient operation of the branch by accurately and promptly processing customer transactions and maintaining accounts.
• Achieve personal targets and assist in reaching branch targets by effectively upselling and cross-selling to customers.
• Assist the branch operations officer in bookkeeping and document maintenance.

Job Duties & Responsibilities:

• Ensure strict compliance with all relevant regulations and bank policies for all banking transaction processes.
• Handle cash transactions, transfer transactions, and instrument clearing.
• Receive and process cheques, demand drafts, dividend warrants, pay orders, and other instruments, as well as deposits within authorized limits.
• Handle requests for new account openings, transaction updates, etc., either jointly with an officer or independently, following specific authorization.
• Process customer service requests and address customer inquiries regarding account balances, transaction details, statements, and fees/charges.
• Respond to customer queries and grievances within defined timelines and escalate them to the appropriate authorities when necessary.

Required Experience:

• 2-4 years of banking experience

Primary Location:

Nagpur-Maharashtra-India

To apply for the position of Customer Service Officer Nagpur, please click here.

If you’re eager to explore unique job opportunities and kick-start your career journey, you’ve come to the perfect place! We understand the importance of finding the right match for your career goals. By clicking the link below, you’ll have access to a wide range of job positions that offer the opportunity to gain new skills, advance in your professional life, and make a meaningful impact in the industry.

Whether you’ve recently graduated, are contemplating a career change, or are taking your first steps into the professional world, our diverse array of roles and opportunities is thoughtfully designed to support your growth. Your future begins here, so don’t miss the chance to discover the exciting possibilities that await you.

Click now to explore job opportunities and embark on your journey toward success