Citi is Hiring Officer – Chat Operations in Pune, India: 0-3 Years Experience – Apply Now!
About Citi :
Citigroup, often referred to as Citi, stands as a prominent global financial services institution operating across various sectors of the financial industry, such as banking, investment, and wealth management. Its origins trace back to 1812 when it was founded as the City Bank of New York. Since then, it has evolved into one of the world’s largest and most influential banking and financial organizations. Citi’s operations extend across more than 100 countries, underscoring its status as a truly global entity. The company provides an extensive array of financial products and services catering to individuals, corporations, governments, and institutions.
Job Overview :
Job Title: Officer – Chat Operations
Location : Pune, India
Job Type: On-Site/Resident
Description :
Officer – Chat Operations is an entry-level position responsible for providing essential operational support services, including but not limited to record and documentation maintenance, record storage and retrieval, account maintenance, imaging, and account opening, in coordination with the Operations – Core Team.
Responsibilities:
- Utilize the Chat platform to respond to service inquiries from customers and provide comprehensive resolutions to complaints and queries.
- Follow up on all customer requests via chat and email.
- Maintain a detailed knowledge of product and service offerings to assist customers.
- Analyze risk areas and identify solutions to meet customer needs.
- Ensure information security for sensitive data.
- Assist customers in utilizing self-service options through our website.
- Focus on maintaining a positive customer experience while managing and minimizing operating losses.
- Accurate reporting of Management Information Systems (MIS) and timekeeping.
- Undertake other assignments and projects as directed by the Team Lead or Manager.
- Present a professional attitude and image to both internal and external customers.
- Liaise with various departments and perform account-level system maintenance while resolving customer queries and complaints.
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Qualifications:
- 0 – 3 years of relevant experience.
- Strong presentation and analytical skills.
- Strong problem-solving skills and attention to detail.
- Graduate in any stream; a master’s degree is not mandatory.
Preferences:
- Excellent PC and keyboarding skills (minimum 30 WPM typing speed with 90% accuracy).
- Good verbal and written communication skills, including proficiency in grammar, spelling, and punctuation.
- Strong analytical skills.
- Courteous with a strong customer service orientation.
- Dependable with a keen attention to detail.
- Persuasive and willing to resolve customer queries.
- Prior experience in customer service/support for international markets is highly preferred.
- Prior experience in email/chat processes is highly preferred.
- Experience in the retail banking sector is highly preferred.
Shift of Operations:
- US Day/India Night – Rotating shifts with work on Saturdays and Sundays. A 5-day work week.
How to apply :
To apply for this job simply click on the “Apply Now” below.
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