Join the Intercontinental Exchange (ICE) Team! Exciting Opportunity for a Client Support Specialist with Over 2 Years of Experience – Apply Now!
About Intercontinental Exchange (ICE) :
Intercontinental Exchange (ICE) is a global financial and commodity market operator, providing a wide range of services, including trading, clearing, and data solutions. Listed on the New York Stock Exchange (NYSE: ICE), the company facilitates trading in various asset classes, such as energy, agriculture, currencies, and equities. Known for its technological innovation and robust market infrastructure, ICE plays a crucial role in the functioning of global financial markets.
Job Overview :
Job Title: Client Support Specialist – AllRegs
Location: Pune, India
Experience : 2 years.
Description :
The Client Support Specialist plays a crucial role in supporting customers utilizing products, services, platform technologies, and workflows. With a focus on delivering comprehensive resolutions in a timely manner, this role addresses customer questions, concerns, and issues encountered during product and service use within their business.
Responsibilities:
- Apply technical and domain expertise to assist customers in the proper use of our software solutions.
- Resolve technical problems reported by customers in a timely manner, aiming for first-call resolution.
- Support and drive service level attainment to departmental standards.
- Identify systemic customer-impacting problems and respond accordingly.
- Follow company and departmental guidelines and policies for customer interaction and service.
- Exhibit teamwork and professionalism, adhering to departmental standards.
- Manage customer interactions and adhere to the set schedule.
Knowledge and Experience:
- 2 years equivalent customer service or technical support experience.
- Time management skills meeting department and team standards.
- Ability to analyze and compare reported software problems to expected functionality.
- Competency in software application problem diagnosis, troubleshooting, and resolution.
- Collaboration, effective communication, and customer-focused approach.
- Decision quality and nimble learning mindset.
- Technical savvy with a willingness to learn diverse technologies and technical skills.
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Preferred:
- Plan and self-manage work efforts toward goals.
- Basic understanding of business-to-business software applications.
- Results-driven and ability to manage ambiguity and complexity.
- Critical thinking and problem-solving skills.
Schedule: This role offers work-from-home flexibility for up to 2 days per week.
How to apply :
To apply for an exciting opportunity to join ICE’s Client Support team please click on the “Apply Now” below.
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