Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment? Square Yards, India’s largest integrated platform for Real Estate & Mortgages, is looking for a dedicated and talented Manager – Customer Relations (Property Management) to join their team.

About Square Yards 

Square Yards is a prominent and rapidly growing integrated platform for Real Estate and Mortgages, with a strong presence in India and expanding influence across the United Arab Emirates (UAE), the rest of the Middle East, Australia, and Canada. Established as a proptech powerhouse, Square Yards offers a comprehensive and seamless consumer experience that covers every aspect of the real estate journey.

The platform’s services encompass various crucial stages, starting with property search and discovery, continuing through transactions, securing home loans, managing interiors, facilitating rentals, providing property management, and offering post-sales services. This holistic approach integrates buyers into an extensive network of over 500 partner real estate developers, more than 150,000 agents, and 100+ banks and non-banking financial companies (NBFCs). Square Yards has also ventured into the development of innovative B2B SaaS platforms designed to empower stakeholders such as real estate developers, banks, and agents.

Square Yards stands out for its commitment to delivering excellence in every facet of the real estate industry. The company emphasizes the importance of enhancing the overall customer experience and focuses on building and nurturing strong customer relationships. It achieves this by addressing the diverse needs of property owners and tenants, from resolving maintenance issues to conducting property inspections and providing comprehensive reports.

Roles and Responsibilities 🌟

As a Manager – Customer Relations (Property Management) at Square Yards, you will play a pivotal role in ensuring the satisfaction of our clients and tenants. Your responsibilities will include:

• Managing a team of supervisors to ensure on-ground delivery excellence. 👥
• Building and nurturing customer relationships. 💼
• Developing a network of third-party contractors for property-related work. 🏗️
• Addressing and resolving maintenance issues raised by tenants and owners. 🛠️
• Scheduling property inspections and preparing comprehensive reports. 📋
• Maintaining and updating daily activity databases to meet company standards. 📊
• Handling rent collection, rent escalation, lease termination/expiration, and the move-out process. 💰
• Coordinating effectively with property owners and tenants throughout the tenure. 🤝

Key Performance Indicators (KPIs) 📈

Your performance will be measured based on various KPIs, including:

• Service Request Score 📞
• House Inspection Work Score 🔍
• Paid Rent Payment Bill Score 💵
• Owner App Download Score 📱
• Tenant App Download Score 📲
• App Engagement / Document Upload 📂
• Google Rating Score ⭐
• Move-in / Move-out Inspection Score 🏠

Skills Required 🌐

To excel in this role, you should possess the following skills:

• Excellent written and verbal communication skills. ✍️
• Strong problem-solving abilities. 🧩
• CRM Skills. 💼
• Exceptional coordination skills. 🤝
• Proficiency in MS Office, Email, and digital tools. 💻

Educational Qualification & Work Experience 📚

• A graduate from any discipline is preferred. 🎓
• Experience in admin/facility management/contractor-related work is an advantage. 🏢
• Minimum of 4 years of total work experience in any field is mandatory. ⏳
• At least 1 year of customer relationship experience is required. 🤝
• Real estate experience is preferred. 🏘️

Positions Available in Pune 🌆

Compensation 💰

• Competitive CTC ranging from ₹4.0LPA to ₹5.0LPA (exceptions considered for exceptional candidates). 💼
• Incentives based on performance. 🏆

If you are ready to embark on a journey where your skills and dedication are valued,

to join Square Yards as a Customer Relations Manager in Pune.

If you’re eager to explore job opportunities and embark on your career journey, you’ve come to the right place! We understand the importance of finding the perfect match for your career goals. By clicking the link below, you’ll gain access to a wide range of job positions that offer the opportunity to acquire new skills, advance professionally, and make a meaningful impact in the industry.

Whether you’ve recently graduated, are contemplating a career change, or are taking your first steps into the professional world, our diverse array of roles and opportunities is thoughtfully designed to support your growth. Your future begins here, so don’t miss the chance to discover the exciting possibilities that await you.

Click now

to explore job opportunities and start your journey toward success.