Citigroup, often referred to as Citi, stands as a prominent global financial services institution operating across various sectors of the financial industry, such as banking, investment, and wealth management. Its origins trace back to 1812 when it was founded as the City Bank of New York. Since then, it has evolved into one of the world’s largest and most influential banking and financial organizations.

Citi’s operations extend across more than 100 countries, underscoring its status as a truly global entity. The company provides an extensive array of financial products and services catering to individuals, corporations, governments, and institutions. These services encompass consumer banking, corporate and investment banking, treasury and trade solutions, wealth management, and more.

Citi boasts a history marked by innovation and has played a pivotal role in shaping modern banking and financial systems. It notably pioneered the introduction of automated teller machines (ATMs) and played a key role in the establishment of the credit card industry.

Diversity and inclusion are central to the company’s values, and it maintains a commitment to supporting the communities in which it operates. Citi maintains a presence in major financial hubs worldwide, including New York, London, Hong Kong, and Singapore.

Throughout its history, Citi has encountered various challenges, including economic downturns and financial crises. Nevertheless, the organization has demonstrated resilience and adaptability, maintaining its stature as a leading player in the global financial landscape.

Responsibilities:

• Provide guidance to all staff levels regarding processes and operating procedures, assisting the unit manager.
• Coordinate team efforts to maintain department workflow efficiency, ensuring quality and timeliness.
• Assess equipment and staff resource allocation, identifying potential issues impacting workflow.
• Interact with internal departments and external clients to resolve issues and concerns.
• Monitor “In process” work to meet business and quality standards.
• Make decisions within established procedures, balancing employee, company, and customer needs.
• Support a wide range of products and services, serving as the team subject matter expert.
• Assess risk when making business decisions, with a focus on safeguarding Citigroup’s reputation, clients, and assets by ensuring compliance with applicable laws, rules, and regulations.

Qualifications:

• 1-3 years of relevant experience.
• Preferred experience with Learning Management Systems, Human Resource Systems, and Learning and Development.
• Proficient computer skills.
• Quick and seamless adaptation to new technology.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education:

• High School diploma or equivalent.

This job description provides an overview of the work performed, and other job-related duties may be assigned as required.

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