About Capita

Capita is a leading consulting, transformation, and digital services business committed to delivering innovative solutions that simplify connections between businesses and customers, governments and citizens. The purpose is to create better outcomes for all stakeholders, encompassing employees, clients, customers, suppliers, partners, investors, and society at large. There is a strong emphasis on being a responsible business, conducting operations ethically, showing respect for people and the environment, and providing attractive returns to investors.

Every day, Capita brings about a positive impact in the lives of millions by offering innovative solutions that streamline connections between businesses and customers, governments and citizens. The company works closely with clients, offering insights and cutting-edge technologies that save time, enabling clients to concentrate on their core activities and enhancing the quality of people’s lives. Operating across the UK, Europe, India, and South Africa, Capita has a workforce of 55,000 talented individuals distributed across its three divisions: Capita Experience, Capita Public Service, and Capita Portfolio. Join this journey to make a meaningful contribution to the world through our work.

Job Tittle : Executive – Customer Management

Job Description:

Are you looking for an opportunity to be part of a dynamic team? We have a fantastic opening for the position of Executive – Customer Management at Capita in Pune. Here’s what you’ll be doing in this role:

• Deliver timely and efficient support in accordance with customer requirements and service level agreements (SLAs).
• Ensure the care, accuracy, confidentiality, security, and maintenance of information.
• Adhere to all relevant policies, processes, and business rules.
• Manage follow-up inquiries and administrative tasks.

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Skills :

1. Customer Service: Exceptional customer service skills to deliver timely and efficient support in line with customer requirements and SLAs.
2. Information Management: Ability to ensure the care, accuracy, confidentiality, and security of information while maintaining it effectively.
3. Compliance: Knowledge of and commitment to adhering to all relevant policies, processes, and business rules to ensure compliance and best practices.
4. Administrative Proficiency: Strong administrative skills to effectively manage follow-up inquiries and various administrative tasks.
5. Communication: Effective written and verbal communication skills to interact with customers, colleagues, and team members.
6. Time Management: Excellent time management skills to handle tasks efficiently and meet deadlines.
7. Attention to Detail: A keen eye for detail to ensure accuracy in data and information management.
8. Problem-Solving: Ability to identify issues, find solutions, and resolve problems as they arise.
9. Adaptability: Flexibility and adaptability to work in a dynamic and evolving work environment.
10. Teamwork: Collaboration and teamwork skills to work effectively with colleagues and contribute to a positive work atmosphere.

Job Location : Pune, Maharashtra.

If you’re ready to embrace a role that involves a diverse array of technical and specialist administrative duties, performed effectively, efficiently, and professionally, then this is the opportunity you’ve been waiting for,

Apply Now!!

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