Hiring Now: Full-Time Billing & Collections Senior Associate in Bengaluru – C122-ContinuServe Softech
About ContinuServe Softech
ContinuServe Softech is a renowned professional services, consulting, and outsourcing firm dedicated to helping mid-market and Fortune 2000 organizations enhance service levels while reducing operational costs within their back-office operations. We specialize in implementing and delivering shared services solutions and offer carve-out outsourcing services for financial and IT functions. Our expertise also extends to advising and providing outsourced services to strategic and financial buyers involved in Carve-out M&A transactions.
Website: ContinuServe | Shared Service Experts
Work Location: Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.
Shift Timings: 6 PM to 3 AM
Experience: 3 to 6 Years
Employment Type: Full Time
Work Arrangement: On-Site
Key Responsibilities:
As a Billing & Collections Senior Associate, you will play a crucial role in our Accounts Receivable Department. Your responsibilities will include:
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- Making collection calls and providing excellent customer service to address collection issues.
- Handling customer refunds and reviewing account adjustments.
- Resolving client discrepancies and addressing short payments.
- Monitoring and maintaining assigned accounts, which involves customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
- Being accountable for reducing delinquency on assigned accounts.
- Performing other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Establishing and maintaining effective working relationships with the Billing and cash applications team.
Essential Functions:
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- Generating weekly and monthly reports for your direct supervisor.
- Sending out monthly delinquency notices.
- Processing monthly credit memos and the appropriate reporting.
- Making high-volume phone calls to assigned delinquent customers.
- Reconciling customer disputes related to outstanding balances.
- Handling internal and external customer interactions.
- Participating in team planning meetings.
- Meeting defined department goals and activity metrics.
Mandatory Skills:
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- 3-6 years of experience in High Volume B2B Collections.
- Proficiency in Billing and Collections procedures.
- Experience with Oracle JDE is a plus.
- A commitment to delivering excellent customer service.
- Exceptional written and verbal communication skills.
- Strong ability to prioritize and manage multiple responsibilities.
