Bank of America is hiring for the position of “Team Member” in Mumbai, offering opportunities for individuals with 0-2 years of experience.
About Bank of America :
Bank of America’s Global Business Services delivers Technology and Operations capabilities to different sectors of the company. It is recognized for its operational excellence, risk management, and innovative solutions. In India, Bank of America operates as BA Continuum India Private Limited, serving as the non-banking subsidiary for the bank’s operations in the country. The company values collaboration and strives to create a diverse and inclusive work environment.
Job Overview :
Job Tittle : Team Member
Location : Mumbai
Experience : 0-2 year
Description :
In this role, you’ll work in different queues following standard procedures, ensuring a high level of accuracy and consistency. Your team will address potential fraudulent transactions and claims filed by customers. You will review customer demographics and claim details to resolve transactions/claims while documenting the research conducted to support the resolution.
Responsibilities
- Respond to customer requests promptly by processing Claims and Chargebacks, working on Customer requests, and addressing deceased customer accounts, or reviewing potential fraud alerts detected by fraud filters to protect customers from fraud while safeguarding the bank’s assets.
- Investigate claims to identify suspicious activities and seek opportunities for recovery following established procedures.
- Determine the best course of action to resolve the claim or set the correct expectations.
- Maintain the Key Performance Indicators (KPIs) and Key Result Areas (KRAs) of the process.
- The primary responsibility is to review potential fraud alerts detected by fraud filters to protect customers from fraud while safeguarding the bank’s assets.
- Document the research conducted to support decisions made regarding alerts.
- Meet productivity and fraud prevention goals while ensuring compliance with policies, procedures, and regulatory requirements.
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Requirements
- Education: Graduation (Any Stream)
- Experience Range: 0-2 Years
- Foundational Skills: Ability to work well under pressure, multitasking, proficiency with Microsoft Office Tools, fundamental understanding of Banking, good communication skills (both written and oral), strong analytical skills, detail-oriented, proven problem-solving skills, self-motivated and results-oriented.
- Desired Skills: Previous work experience in card disputes or servicing processes, experience in US Customer Service or Fraud claims (preferred), good communication skills (both written and verbal).
Work Timings
- 24*7 (Rotational Shift) – depends on the aligned process
- Weekly off – depends on the aligned process
How to apply :
To apply for this simply click on the “Apply Now” below
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