About NICE :

NICE is a global public company based in the New York metropolitan area, with worldwide operations. It specializes in contact center software (NICE CXone), artificial intelligence, and workforce engagement solutions. The company serves diverse industries, including financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.

Job Overview :

Job Tittle : Specialist PS Sales Operations

Location : Pune

Description :

Roles & Responsibilities:

• A critical role in supporting Actimize Professional Services’ growth in the APAC and EMEA markets.
• Collaborate with Sales and Pre-sales specialists across regions to deliver services-related responses to RFIs and RFPs.
• You’ll be the owner of master SOW templates for Professional Services in international markets.
• Liaise and facilitate internal reviews and contract revisions with key stakeholders from professional services sales and delivery, addressing scope, deliverables, approach, and assumptions.
• Drive updates and maintenance of internal effort estimation tools and templates.
• Manage the estimation and auditing process for implementation effort requests, coordinating with PS Sales and delivery to finalize effort estimates for quotations.
• Support RFI and RFP requests in the context of Professional Services.
• Respond to business queries and maintain customer communication.
• Contribute improved or new responses to the Services portion of an RFI/RFP to the Services RFP library.
• Collaborate with delivery teams and prepare SOWs within the suggested legal framework.
• Build sustainable relationships with PS delivery leadership.

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Primary Skills:

• Experience in financial services (banking, brokerage, or insurance).
• Knowledge of brokerage, deal surveillance, Anti-Money Laundering (AML), and/or fraud prevention.
• Effectively convey the value of services as part of an overall solution sale.

How to apply :

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