Join DBS Bank in Nashik as a Customer Service Officer and let your 2+ years of experience shine. Seize the opportunity – apply now for a rewarding career!
About 
DBS Bank
DBS Bank, often referred to simply as DBS, is a prominent multinational bank headquartered in Singapore. Established in 1968, it has grown to become one of the largest and most influential financial institutions in Asia. DBS Bank’s core business operations encompass retail banking, wealth management, corporate banking, treasury, and markets, making it a comprehensive provider of financial services.
DBS Bank is widely recognized for its commitment to innovation and digital transformation in the banking industry. It has consistently embraced cutting-edge technology to enhance its customer experience and streamline its operations. This forward-looking approach has positioned DBS as a leader in the digital banking space.
Job Overview :
Job Title: Customer Service Officer
Department: Branch Operations – Retail Branch Banking, Customer Service
Location : Nasik, Maharashtra
Description :
The role of Customer Service Officer is vital to the efficient operation of the branch. It encompasses the following key objectives:
- Execute all branch operations promptly and effectively.
- Ensure the delivery of exceptional customer service.
- Attain personal targets and contribute to branch target attainment through proficient upselling and cross-selling to customers.
Key Accountabilities:
Fulfill all responsibilities pertaining to:
- Enhance the branch’s operational efficiency by accurately and promptly handling customer transactions and account maintenance.
- Achieve personal targets and support branch target achievement through efficient upselling and cross-selling to customers.
- Assist the branch operations officer in bookkeeping and document management.
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Job Duties & Responsibilities:
- Uphold compliance with all relevant regulations and bank policies concerning banking transactions.
- Process cash transactions, transfers, and instrument clearances.
- Receive and process various instruments, such as cheques, demand drafts, dividend warrants, pay orders, and deposits, up to authorized limits.
- Handle requests for new account openings, transaction updates, and more, either jointly with an officer or independently upon specific authorization.
- Manage customer service requests, addressing inquiries regarding account balances, transaction details, statements, and fees/charges.
- Address customer queries and grievances within stipulated timeframes and escalate issues to the appropriate authorities when necessary.
Required Experience:
- 2-4 years of banking experience
How to apply :
To apply for this job simply click on the “Apply Now”
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