About Paytm :

Paytm stands as India’s foremost digital payments and financial services company, with a dedicated focus on attracting both consumers and merchants to its platform by providing an array of payment solutions. Paytm offers consumers services encompassing utility payments and money transfers, with the added convenience of using Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid – a ‘Buy Now, Pay Later’ option. For merchants, Paytm supplies acquiring devices like Soundbox, EDC, QR codes, and Payment Gateway, enabling payment aggregation via PPI and various other financial instruments from different banks.

In an effort to boost merchants’ businesses, Paytm extends commerce services through advertising and the Paytm Mini app store. Leveraging this platform, the company also provides credit services, including merchant loans, personal loans, and ‘Buy Now, Pay Later’ options, sourced in collaboration with its financial partners.

Job overview

Job Tittle : Area Collections – Manager

Job Location : Pune

Job Type : On roll / Full time

Job Description :

As a leader in this role, you will be responsible for spearheading the collections target and managing the flow of collections for a specific area. Your primary responsibilities include overseeing a large team of collection officers, ensuring their productivity, and monitoring their performance.

Expectations/Requirements:

1. Achieve collection targets for the assigned area, closely managing the flow of cases and focusing on non-starters.
2. Provide well-documented feedback.
3. Ensure an adequate presence in the field, segmented by buckets and segments.
4. Establish and manage productivity parameters for both Collection Officers and in-house teams.
5. Monitor performance against set parameters and conduct weekly reviews with Collection executives.
6. Ensure background checks for all collection agencies hired, identify and address training needs of Collection Executives, and evaluate the performance of all Collection Executives.
7. Provide support to Collection officers in dealing with legal and police issues and collection activities.

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Skills :

1. Exceptional People Management Skills.
2. More than 5 years of relevant experience in collections.
3. Demonstrated success and an achievement-oriented mindset.
4. Excellent Communication Skills.
5. Strong negotiation skills, with a strong drive for results in a high-performance environment.
6. Strong Relationship and Leadership skills.
7. Proficiency in working with computers.

Education:

Graduation/Post Graduation preferred

Why Join Paytm :

1. A collaborative, output-driven program that fosters cohesion across businesses through technology.
2. Increase average revenue per user by expanding cross-sell opportunities.
3. Receive 360-degree feedback from your peer teams on your support of their goals.
4. Earn respect through your contributions, fostering a positive working environment with your peers and manager.

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