About Fiserv

Fiserv stands as a global powerhouse in the financial technology (Fintech) industry, comprising a dedicated team of 44,000 innovators committed to delivering exceptional value to their clients. With a steadfast focus on leveraging cutting-edge technology and targeted innovation, Fiserv has become a trusted partner for clients worldwide. Their unwavering commitment to excellence drives their mission to create solutions with a distinct purpose.

Key Highlights:

1. Global Impact: Fiserv plays a pivotal role in facilitating the movement of money and information on a global scale. They serve as the crucial link connecting financial institutions, corporations, merchants, and consumers, ensuring swift, reliable, and secure transactions. Whether it’s swiping a credit card, conducting mobile app payments, or withdrawing money from a bank, Fiserv is at the heart of the transaction.
2. Fintech Leadership: Fiserv has established itself as a recognized leader in the Fintech sector. Their influence extends to millions of transactions daily, making them a central player in shaping the future of financial technology.
3. Innovation and Purpose: Innovation and purpose are at the core of Fiserv’s identity. Their commitment to advancing technology and finding solutions that matter has positioned them as a pioneer in the industry.
4. Global Footprint: Fiserv’s reach extends to more than 100 countries, proudly serving clients across the globe. As a FORTUNE™ 500 company and one of Fast Company’s Most Innovative Companies, they are dedicated to pushing the boundaries of excellence and innovation.

Role: Senior Associate, Disputes and Fraud Analysis (Card Services)

Position Purpose:

As a Senior Associate, you will act as the primary Chargeback contact and provide support for Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid).

Your responsibilities include:

• Effectively communicating dispute resolution processes for Visa or MasterCard debit clients to deepen Fiserv product penetration.
• Analyzing and processing dispute/fraud claims in a timely and accurate manner, adhering to department’s Service Level Agreements.
• Maintaining a strong working knowledge of internal and network processing systems, Regulation E, and Visa or MasterCard processing timeframes and regulations.
• Resolving moderately complex issues on behalf of clients related to dispute resolution processing.
• Responding to inquiries from internal and external clients regarding chargeback requirements, system processing, dispute lifecycle, claim status, and data input.
• Performing maintenance and settlement reconciliations to maintain a loss Sigma score minimum of 5.4.

Essential Job Responsibilities:

• Claims Processing: Review and manage multiple queues in support of 200-400 clients, conduct analysis, and process dispute claims in accordance with network operating regulations and internal SLA timeframes.
• Research/Ticketing: Investigate client and/or system issues and document results/findings.
• Perform other duties as required.

Required Qualifications:

• Education: Bachelor’s Degree preferred or equivalent experience in lieu of a degree.
• Job Related Experience: 1-3 years of financial services experience.
• Additional Skills/Knowledge:
  • Strong relationship and communication skills for proper client interaction in managing dispute resolution and loss recovery.
  • High level of computer skills to effectively utilize multiple EFT systems, Excel, Word, and PowerPoint.
  • Working knowledge of workstations and database software.
  • Strong analytical and problem-solving skills.
  • Ability to handle multiple responsibilities simultaneously and prioritize tasks.
  • Highly motivated and eager to learn.
  • Ability to work extended hours as needed to meet department needs.

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Travel Required: None

Preferred Qualifications:

• Knowledge of Visa/MasterCard Operating Regulations.
• Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E.

If you want to make an impact on a global scale, come make a difference at Fiserv. Apply Now!!

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